Customer Support Representative

Ziegler CAT is looking for a Construction Customer Support Representative. The primary role is to promote and sell company parts, services, and technology capabilities by contacting existing and prospective customers, generating leads, coordinating shop workflow, ordering parts, communicating with customers, processing work orders, scheduling appointments, facilitating machine demos with sales staff, and delivering product training to customers and branch employees.

• Promotes and sells Caterpillar and heavy equipment parts and company service capabilities; inspects customer heavy equipment; develops proposals and estimates; prepares and delivers quotations; develops and sells annual maintenance contracts
• Plans daily sales call itineraries; makes sales calls on existing and prospective customers; monitors and updates call lists and manages customer database (Sales Link)
• Follows up with the customer to ensure that the company meets their needs and that repairs are completed satisfactorily
• Maintains good customer relations; intercedes to solve problems and disputes; looks for ways to enhance customer relations within scope of the company mission statement
• Resolves customer issues both within and outside the direct sales process
• Answers customers’ questions about parts and service prices, availability, and credit terms
• Sells value through cost‑improvement by submitting cost‑improvement proposals to our customers
• Understands the competition to maintain the company’s competitive edge
• Instructs the service department personnel regarding established repair times and expedites parts orders
• Coordinates vehicle transport and schedules appointments
• Communicates and works closely with Sales, Service, Parts and Caterpillar personnel to ensure customer satisfaction
• Works in a cooperative manner with customers, team members and superiors
• Meets and responds to the needs of assigned customers professionally and timely
• Works closely with the Service Writer and Service Manager to open and close work orders, manage SWIP, review work orders for accuracy, manage parts, labor and miscellaneous charges
• Maintains current customer equipment inventory using CRM
• Logs future customer maintenance; keeps up with new products and developments that are relevant to our customers

• 2‑year degree required; 4‑year degree preferred, but not required depending on experience level
• 2+ years of outside sales experience in the construction field
• Strong mechanical aptitude and familiarity with the construction industry
• Excellent communication and customer service skills
• Must maintain a clean driving record
• Personal attributes: achievement orientation, consideration for others/empathy, planning and organization, problem solving, teamwork

Up to 75% travel.

• Push/pull up to 10 lbs
• Lift up to 30 lbs
• Carry up to 50 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching
• Working conditions may be indoor and/or outdoor; noise level may be loud at times

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Base salary plus incentive: $90,700.00 to $.

• Health, Dental, Vision and Life Insurance
• 15 days of PTO in first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• Health Savings Account (HSA);
  Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.