Account Development Representative

Account Development Representative (ADR)

Indelco Plastics combines innovation, sustainability, and community. As the leading supplier of corrosion-resistant thermoplastic products for fluid control and storage, we are seeking talented individuals to join our team. With 13 locations across the Midwest and representing over 70 industry-leading manufacturers, we offer unparalleled opportunities for growth and impact. Experience a supportive and inclusive environment, continuous professional development, and a commitment to work-life balance.

Join us at Indelco and be part of shaping the future while making a difference.

• Drive profitable revenue growth within an assigned account portfolio.
• Increase customer share-of-wallet through cross-selling, upselling, and solution-based selling.
• Reactivate dormant and underdeveloped accounts.
• Qualify and develop inbound and outbound sales leads into opportunities.
• Identify, qualify, and coordinate larger opportunities with Outside Sales when appropriate.
• Become a trusted resource for customers by developing strong product knowledge and long-term relationships.

• Develop and execute a proactive outbound call and email strategy for assigned accounts.
• Review and qualify inbound leads generated through Indelco's website and Salesforce CRM, filtering out unqualified inquiries and ensuring high-potential opportunities receive timely follow-up.
• Manage the lead qualification process by working opportunities directly or assigning qualified opportunities to the appropriate Outside Sales Representative.
• Utilize Salesforce CRM to document activities, manage opportunities, and maintain a high-quality sales pipeline.
• Proactively identify new prospects and projects using sales intelligence and lead generation tools such as Zoom Info, project bid platforms, and other business development resources.
• Research target accounts, decision makers, and upcoming projects to build a consistent pipeline of qualified opportunities.
• Build relationships with purchasing, operations, maintenance, engineering, and other key customer contacts.
• Identify customer needs and recommend products and solutions that create value.
• Generate, prepare, and actively follow up on quotations to maximize conversion rates.
• Identify new applications, projects, and cross-selling opportunities across Indelco's product portfolio.
• Partner with Outside Sales Representatives on strategic opportunities and account plans.
• Collaborate with Customer Service, Purchasing, and Operations to deliver an outstanding customer experience.
• Occasionally travel locally to visit customers, strengthen relationships, and support sales opportunities alongside or independently of Outside Sales as appropriate.
• Continuously expand knowledge of Indelco products, suppliers, industries, and applications.
• Represent Indelco with professionalism, responsiveness, and a strong commitment to customer success.

• 2+ years of experience in inside sales, account development, customer service, business development, or a related B2B sales role preferred.
• Experience in qualifying sales leads, managing CRM pipelines, or supporting business development activities is highly desirable.
• Equivalent experience in industrial distribution or customer-facing technical sales will also be considered.
• Excellent verbal and written communication skills.
• Confidence in initiating outbound customer calls and developing business opportunities.
• Strong organizational, time management, and follow-up skills.
• Experience using Salesforce CRM, Microsoft Office, and sales intelligence tools such as Zoom Info is preferred.
• Experience with industrial distribution, manufacturing, pipe, valves, fittings, pumps, stainless steel tubing, or related industrial products is preferred.

• Professional and customer-focused.
• Curious with a continuous learning mindset.
• Persistent and results-oriented.
• Highly organized with strong attention to detail.
• Collaborative team player.
• High level of integrity and accountability.

• Revenue and gross profit growth within assigned accounts.
• Growth in customer share-of-wallet.
• Dormant accounts successfully reactivated.
• Qualified inbound and outbound opportunities created.
• Lead response time and lead conversion rate.
• Quote conversion rate.
• Customer retention and account expansion.
• CRM pipeline quality and opportunity management.
• Achievement of individual sales and account development goals.

This role offers multiple long-term career paths. High-performing individuals may choose to build a rewarding career as an Account Development Representative or pursue advancement into Outside Sales, Strategic Account Management, Sales Management, or other leadership opportunities.

Indelco operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial…