Customer Account Specialist

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Cordia is seeking a Customer Account Specialist to manage day-to-day customer relationships and provide sales support for their downtown Minneapolis district energy system. Reporting to the Business Development Manager, this role serves as the primary contact for existing customers regarding service, usage, and account matters. Responsibilities include preparing proposals and presentations, analyzing energy usage data, resolving customer issues, supporting contract renewals, and identifying growth opportunities within the existing customer base.

The ideal candidate will have a strong customer service orientation, proficiency in MS Office, and 2+ years of related experience, preferably in sales support or account management within the energy or utilities sector. This hybrid role requires living in or around Minneapolis.

Customer Account Specialist

The Customer Account Specialist reports to the Business Development Manager and supports the Business Development Manager by owning day-to-day customer relationship management, sales support, and customer success activities for Cordia's downtown Minneapolis district energy system. This role is the primary point of contact for existing customers on service, usage, and account matters, while also providing sales support proposal preparation, presentations, and reporting to help grow and retain the customer base.

The Customer Account Specialist ensures customers have a consistently strong experience with Cordia and helps identify opportunities to deepen those relationships over time. This position will be hybrid, but the right candidate lives in or around the Minneapolis area.

Principle Responsibilities/Key Results Areas:

Customer Success & Account Management

• Serve as the primary day-to-day point of contact for existing customers on service, billing, and usage questions
• Meet with customers regularly to review energy usage and provide recommendations for efficiency improvements
• Build and maintain strong relationships across multiple levels of customer organizations, from facilities and operations staff to executive contacts
• Prepare and deliver usage/consumption reports and exception reporting on a recurring basis
• Resolve customer issues and escalations, coordinating with plant operations as needed
• Facilitate and support contract renewals, including preparation of renewal materials
• Develop and run customer retention and outreach programs
• Support customer billing processes, including dispute resolution and light collections support
• Support brand awareness through networking, community initiatives, and participation in relevant professional organizations

Sales & Business Development Support

• Provide sales and technical support to the Business Development Manager, including proposal preparation and customer-facing presentations
• Promote new programs, products, and services to existing customers to support growth and retention goals
• Assist in preparing responses to requests for proposals (RFPs) from prospective and existing customers
• Support the development of pricing, economic, and financial models for new and expanded customer opportunities
• Help identify expansion or new-revenue opportunities within the existing customer base
• Maintain accurate, up-to-date customer and opportunity records in the CRM system
• Coordinate with Engineering, Operations, and Finance to gather inputs needed for customer proposals

General

• Promote safety by following all safety policies and regulations; complete required safety and other training
• Represent Cordia professionally in customer-facing and community settings
• Perform other duties as assigned

Requirements:

Knowledge & Skills

• Excellent written, verbal, and presentation communication skills
• Strong customer service orientation with the ability to build long-term client relationships
• Strong proficiency in MS Office (Excel, PowerPoint, Word)
• Familiarity with CRM systems (Salesforce or similar) preferred
• Ability to interpret and analyze customer…