Associate Director Client Success

Associate Director, Client Success

CLUTCH is a hybrid consultancy and agency focused on working with B2B companies that intend to grow and accelerate their businesses in the agriculture- and food business sectors. We help our clients find opportunities and maximize potential from both their products and services by aligning strategy and market opportunity, marketing and sales initiatives and execution, and the skills of their customer-facing employees and partners.

Our team and our clients are driven by growth and the constant pursuit of it. Learn more at

CLUTCH Values:

• Authentic
• Curious
• Entrepreneurial
• Transparent
• Empathetic

Here's what we're looking for:

This is a good role for someone who's ready to go beyond managing the work and really get to know a client's business. Maybe you've worked on the agency side, the corporate side, or a little of both. You've partnered with sales teams, owned a product line, portfolio or meaningful piece of a business, and have some firsthand appreciation for what our clients are juggling every day.

You'll bring that perspective and empathy to the relationship, ask good questions, spot opportunities and help clients figure out where they want to go—and how CLUTCH can help them get there.

We're looking for an Associate Director, Client Success who can build strong client relationships while bringing a strategic, growth-minded perspective to the work. You'll focus on a core group of clients with significant potential and help us figure out how CLUTCH can make their businesses more successful.

This role sits at an important intersection: part relationship builder, part strategist, part problem solver and part get-it-done person. You'll need to understand where clients want to go, connect their business objectives to marketing and sales opportunities and bring together the right people across CLUTCH to make it happen.

What we'll expect from this role:

• Client Relationships:
  You'll build, strengthen and expand relationships with clients and the full CLUTCH team. You should become someone clients trust to understand their business—not just their latest project.
• Client Growth:
  You'll focus on a core group of clients with strong growth potential and bring a combined marketing and sales mindset to the relationship. You'll look beyond the current scope of work to identify where we can create more value.
• Planning + Strategy:
  You'll collaborate on planning sessions with clients and department leads, review progress quarterly and help turn larger business objectives into strategies and actions.
• Business Minded Solutions:
  You'll bring your unique blend of sales and marketing expertise to our clients, ensuring our proposed solutions go beyond traditional marcomm ideas and executions.
• Retention + Expansion:
  You'll take a consultative approach to understanding client objectives and needs, identify new project opportunities across the CLUTCH business model and help develop action plans to pursue them.
• Creative Problem Solving:
  Clients don't always show up with a perfectly packaged problem. You'll develop creative solutions, identify opportunities and coordinate initiatives that increase engagement and drive client success.
• Business + Market Analysis:
  You'll assist with market and industry research and business analysis to ensure we are on top of market trends and dynamics. You should be interested in understanding what's happening in a client's world and what it means for their business.
• Budget + Resource Management:
  You'll create and manage budgets for designated campaigns and project clients and help ensure our resources are being used thoughtfully.
• Presentations + Proposals:
  You'll manage and create presentations, project proposals and scopes of work that clearly communicate what we recommend, why we recommend it and what it will take to get it done.
• Cross-Functional Leadership:
  You'll help bring teams together to deliver the creativity and business acumen our clients expect. You'll work with internal teams, vendors and subcontractors to keep day-to-day execution moving.
• The CLUTCH
  
  Experience:
  
  You'll work with your Client Success teammates to make sure clients receive a consistent experience across the company. You'll also support new-business and business-development initiatives when needed.

The skills you'll need:

• Experience in agriculture and integrated ag systems, particularly ag retail.
• Strong client and/or customer relationship skills and experience developing strategy.
• Experience managing team members.
• Experience with lead-generation practices.
• Demonstrated budget management and resource-planning experience.
• Strong written, verbal and presentation skills.
• An entrepreneurial mindset—you see opportunities and want to do something about them.
• The ability to bring different people and disciplines together and get them moving in the same direction.
• A collaborative, integrated-team approach.
• Ability to travel, typically less than 15–20%.

The experience you should already have:

• A bachelor's degree in agriculture,…