Supplier Enablement Outreach Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

This position is a part of the Supplier Enablement team. This is an outreach position that specializes in making outbound calls to suppliers on behalf of our clients to accept a virtual credit card as a form of payment. This person will understand and be able to describe and sell the benefits of accepting virtual credit cards in a business-to-business (B2B) environment.

Maintain a high level of service satisfaction by following up on inquiries and providing required reporting on results. Perform customer contact primarily through telephone or email communication methods. Coordinate and interact with internal teams and individuals to ensure high levels of service. May work on other projects as needed.

• Bachelor's degree, or equivalent work experience
• Five to seven years of relationship management experience

• Strong sales, business development, and relationship management skills with a demonstrated ability to grow client relationships, identify opportunities, and convert prospects into customers.
• Advanced knowledge of payment solutions, virtual card processing, merchant services, and CPS products and services.
• Broad understanding of bank products and services, with the ability to recognize opportunities for cross-selling and expanding customer relationships.
• Excellent verbal, written, interpersonal, and presentation skills, with the ability to communicate complex concepts clearly and persuasively to clients, suppliers, and internal stakeholders.
• Proven customer service and client relationship management experience, including managing customer expectations and delivering a high level of service.
• Strong telephone communication skills, including active listening, professionalism, empathy, and accuracy in customer interactions.
• Ability to build effective working relationships and collaborate across teams, departments, and external partners to achieve business objectives.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
• Thorough understanding of operational processes, procedures, and products/services relevant to payments and supplier enablement.
• Proficiency with Microsoft Office Suite and other business systems, with the ability to quickly learn and adapt to new technologies and platforms.
• Experience providing consultative advice, influencing decision-making, and presenting strategies, solutions, and results to clients and stakeholders.

By joining the U.S. Bank Supplier Enablement Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector.

You will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long‑lasting supplier relationships built on transparency and mutual benefits.

Maintaining a high standard of service is crucial in this role. You will be responsible for following up on inquiries, resolving issues, and providing detailed reporting that informs both internal teams and clients of outreach progress…