Account Executive, Membership Services

Why Join the Pack?

We understand that to win championships, it starts with the people. We’re all teammates with a united focus on fostering an inclusive winning culture that empowers, values and recognizes each other. Because working together is how we do what’s right for the communities we live, work and play in. It’s how we innovate, learn and grow as individuals and as a group.

And it’s how we elevate lives through the power of basketball.

We understand that to win championships, it starts with the people. We’re all teammates with a united focus on fostering an inclusive winning culture that empowers, values and recognizes each other. Because working together is how we do what’s right for the communities we live, work and play in. It’s how we innovate, learn and grow as individuals and as a group.

And it’s how we elevate lives through the power of basketball.

The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing season memberships for the Minnesota Timberwolves & Lynx.

Reasonable accommodations may be made to enable individuals to perform these essential functions:

• Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members.
• Renew and grow the designated business portfolio within all assigned season ticket members.
• Cold call, attend charity events and networking events, conduct professional meetings with potential prospects.
• Grow current accounts by selling Premium Seating and Group Tickets.
• Responsible for 60+ calls, 50+ emails, 5+ set/completed appointments, 5+ handwritten cards and at least 1 surprise & delight per week. Account Executive must also have contact with their clients every 60 days.
• Generate new sales revenue by adding new clients to business portfolio.
• Participate in the Timberwolves & Lynx on-going training programs.
• Document all communications with clients in CRM.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

• Strong written and verbal communication skills required.
• Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
• Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style according to the audience.
• Ability to tactfully handle and resolve issues and follow up accordingly.
• Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
• Knowledge of CRM is strongly preferred.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to manage specific processes and tasks in the department under supervision.

Minimum one (1) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

Bachelor’s degree or equivalent experience preferred.

This position does not have supervisory responsibility.

This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30AM-5:30PM. In addition to working office hours staff may be required to work Timberwolves & Lynx home games, member events and meetings, and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Work is generally performed within an office environment with standard office equipment available.

This job also operates in a sports arena which includes bleachers/steps as well as moderate to high levels of noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While…