Public Safety Specialist Part-Time

Description

Department:
Guest Operations - Public Safety

Reports to:

Public Safety Supervisor

Compensation: $18.75 per hour

Benefits:
Non-Benefits Eligible

Position Summary

The Public Safety Specialist position is responsible for the safety and security of assets, property, personnel, patrons, customers, and all visitors of the Guthrie Theater by monitoring and patrolling the theater premises and always responding to incidents in a calm and professional demeanor. All employees are expected to center, model and champion the Guthrie's core values of Artistic Excellence;
Community;
Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

This position is part-time and non-exempt. The typical schedule includes a minimum of two (2) days per week, which includes at least one evening and one weekend. This role also requires flexible availability to include weekdays, weekends, evenings, and holidays, and a willingness to work shifts that could start as early as 7am and end as late as 2am. The position's hours are reflective of the Guthrie's performance and event schedules and the dynamic schedule of the theater.

Please note:

This position works year-round and is not a summer-only position. You must be able to continue working beyond mid-September 2026.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams that are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Primary Duties and Responsibilities

1. Safety and Security

* Perform safety patrols to ensure the protection of property from trespassing, fire, accidents, vandalism and other safety related incidents, reporting any unlawful or suspicious activity through established company procedures.

* Monitor access to premises and property including personnel, visitors, and patrons.

* Resolve situations calmly with tact and common sense - including, but not limited to warning, apprehension and/or eviction of violators from premises if warranted. Duties include notifying the appropriate municipal departments (i.e., fire, police, emergency responders) when necessary.

* Respond to emergencies and administer First Aid/CPR/AED when appropriate and necessary.

2. Customer Service

* Provide exceptional customer service to Guthrie patrons. Take every possible step to ensure that customers have a positive experience.

* Present a polite and professional demeanor when interacting with patrons and colleagues.

* Ensure theater and lobby spaces are clean, safe and welcoming.

* Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.

* Assist patrons with accessibility needs as needed or when appropriate.

* Problem solve patron problems as they arise, elevating as needed to supervisors.

* Communicate with supervisors, informing them of patron comments, problems, or needs.

3. Administration

* Can communicate, both verbally and in written form, to complete required documentation of written Incident Reports.

* Answer phone calls, take messages, and assist vendors, to promote internal department communication, and to ensure effective communication to Guthrie staff.

* Contribute to the overall work culture of the Guthrie. Promote a positive work culture by fostering open communication, promoting interdepartmental teamwork and speaking at and contributing to departmental meetings.

Requirements

Essential Knowledge and Qualifications

* Demonstrated experience in public safety, security, or emergency response-ideally in environments with a high volume of public interaction such as theaters, airports, hospitals, or cultural institutions.

* Must possess or be willing to obtain First Aid/CPR/AED training within six months of hire. Emergency Medical Responder (EMR) certification is a plus.

* Demonstrated skill in engaging with a broad range of individuals including guests experiencing distress, individuals with mental health concerns, and…