Badging & Front Desk Coordinator

Badging & Front Desk Coordinator Overview

The Badging and Front Desk Coordinator focuses on the proper check‑in and check‑out of all Headquarters guests, overseeing the guest entry area, monitoring building entrances, managing deliveries and mail, and adhering to workplace security protocols. This position will support onboarding and orienting new hires for Sun Country Airlines, including the pre‑employment background process through the first day orientation and any continuous access and badging needs that an employee may require during their time with the company.

• Greets, verifies, and registers visitors and connects them with their intended Sun Country employee or department.
• Responds to visitor inquiries or issues and requests in a timely, friendly and efficient manner; fields visitor questions, conducts research and resolves any visitor inquiries.
• Observes and reports repairs needed on any area in the immediate entrance.
• Reports lost and found articles promptly and accurately.
• Informs management of any issues or situations that may require the management team to meet if foul play is suspected or if something potentially suspicious is happening in and around the headquarters building.
• Maintains strict building access control.
• Provides outstanding service to both our internal and external customers.
• Understands and performs basic safety, security, and emergency procedures of the headquarters building.
• Supports the compliance with AOSSP (Aircraft Operator Standard Security Program), PCSSP (Private Charter Standard Security Program) and FACAOSSP (Full Air Cargo Security Program) in all areas associated with the badging function, including management of Rap Back (Record of Arrests and Prosecution Background), Airline Employee Vetting (AEV) CHRC (Fingerprint‑based Criminal History Records Check) and all pre‑employment badging procedures.
• Coordinates pre‑employment candidate screening process and facilitates new‑hire onboarding process for single requisition and mass hiring classes.
• Anticipates possible issues before they arise and effectively solves problems in advance. This includes independently making quick, educated decisions, and seeking coaching/support where needed.
• Assists with talent acquisition and onboarding activities and projects, as needed.
• Coordinates and administers pre‑employment fingerprint based criminal history background checks.
• Effectively interprets TSA regulations as it pertains to CHRC retention, fingerprint based criminal history background checks.
• Assist with the coordination of all aspects of badge renewal in compliance with TSA and Sun Country policies.
• Assist with coordinating the SIDA and SY Blue Badge Termination Process.
• Effectively interprets and administers Sun Country’s  policy.
• Provide assistance in coordinating SIDA/SCA badging appointment scheduling.
• Along with the IT department, coordinates badging for contractors of Sun Country; determining proper door access.
• Coordinates along with IT security access for Sun Country employees to various Sun Country properties.
• Assists in any audits within the badging function to ensure badging compliance.
• Maintains reports and audits retention.
• Extensive interaction with employees, visitors, contractors, and all levels of management, will serve as the subject matter expert and resolve all inquiries for various levels.
• Supports continuous efforts to ensure compliance with established company, government, customer regulations and policies and procedures.
• Assists with the coordination and facilitation of the administration of all Sun Country security policies.
• Attends and completes authorized signer training for MAC (Metropolitan Airport Commission).

• High School Degree or equivalent, or airline experience and other training certificates may be substituted.
• Demonstrated ability to meet deadlines and prioritize multiple conflicting priorities.
• Strong communication/interpersonal skills; able to successfully build cross‑functional relationships and provide excellent client service.
• Strong organization, project management, multitasking, and problem‑solving skills.
• Comfortable in fast‑paced,…