Security Operations Center Dispatcher; Sat​/Sun

• Location 1001 WASHINGTON AVE N,MINNEAPOLIS, MN, ,United States
• Job Category Operations, Administrative
• Employee Type FT Non-Exempt
• Required Degree High school

Internal Close Date: July 16, 2026

Salary : $25.38 - 35.38 per hour

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/

Location:

Operations / 1001 Washington Ave N

The primary purpose of the position of security dispatcher for the MPHA Security Program is to assist in maintaining a safe and secure environment, through emergency call handling, coordination communication, threat assessment, logistics, and record keeping. The dispatcher’s core role is to promote a safe environment for residents, visitors, and MPHA employees through the operation of the Security Operations Center (SOC).

Responsible for the daily communication with all security using radios, computers, and cellular devices. Completes data entry for crimes, leave violations, safety hazards, and other incidents that have occurred on MPHA properties. All activities must support the Minneapolis Public Housing Authority’s mission, vision, and values.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• This full-time position will work rotating days, evenings, nights, and weekends.
• Performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations, often without direct supervision.
• Answer all emergency and non-emergency calls for MPHA. Prioritize calls and initiate appropriate actions based on incident type and importance. All security-related situations and incidents are funneled through this position for proper prioritization and documentation.
• Enters initial complaint information on calls received, dispatches proper personnel to investigate incidents, monitors the progress of calls, and provides ongoing updates to responding personnel, supervisory personnel, and upper MPHA management, then complete final notes and documentation in the computer-aided dispatch program for record and statistical purposes.
• Operates a multi-channel computerized communication console with multiple computer terminals including phone, camera system (monitoring over 1,300 cameras), alarms system, badging system, and radio systems to obtain, enter, transmit, and maintain information.
• The dispatcher will be responsible for coordinating security and emergency responses and maintaining logs of calls for service. Including but not limited to timelines, reports, statistical reports, camera logs, smart sheets, video logs, and notes pertaining to investigations conducted.
• The Dispatcher will be responsible for security nightly reports, monthly reports, entering all security reports into CAD system, and other security-related reports upon request.
• Resolves routine complaints, problems, and concerns.
• Composes and types routine correspondence and documents.
• Creates FOBS and badges for Security personnel, residents, and others when needed.
• The dispatcher will be responsible for investigating incidents on video, bookmarking incidents on the CCTV system, and achieving video.
• Ensure that all officer’s written reports are logged/documented into the CAD (Computer Aided Dispatch) system.
• Maintains confidentiality in all aspects of the job.
• Responsible for tuning on/off employees or tenant badges as requested or running necessary reports from access control system.
• Effectively contacts and interacts with emergency responders such as police, fire, and/or ambulance personnel as required.
• Use the computer-aided-dispatch systems to answer and process emergency and non-emergency requests for service from MPHA residents, visitors, staff, officers, and other sources, classifying requests by…