Security Officer; Part-Time

About the Role

Basic

Purpose:

Monitors, responds and trains for emergency/security systems and incidents. Is the safety and policy leader for the overnight shift. Assists guests and employees with operational tasks. Responds as a 1st responder trained in CPR. Answers phones and directs calls, as well as assisting with any other tasks needed on the overnight shift.

• Assist the Hotel team to ensure the protection of guests, patrons, and associates; their property, hotel property, building, and grounds.
• Enforce hotel rules, regulations, and policies as well as the department’s rules, policies, and standards.
• Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.
• Respond to all emergency calls, including Emergency Response team calls, and assist in the Fire Command Center when needed.
• Display complete knowledge of the fire/life system and all support systems, their functions, and emergency response procedures.
• Patrol the building, noting and correcting safety, security, and fire hazards; able to walk or run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in the Operations Center with emergency and department phone monitoring, closed‑circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly to any hotel emergency safety situation.
• Assist with workers’ compensation, complete reports, and maintain health and safety records.
• Write comprehensive incident reports and conduct thorough investigations; maintain records, assist and follow‑up on investigations, and approve reports and logs.
• Initiate and assist general liability reports.
• Promote loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies, and hotel associations.
• Respond to and mediate all non‑emergency security calls, minor injuries, disputes, stressful and complicated issues.
• Contain and transport items potentially contaminated in accordance with the Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock reprogramming, guest room safe malfunctions, and lock‑out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan and in testing the hotel’s fire and emergency response preparedness.
• Work harmoniously and professionally with co‑workers and supervisors.

• At least 1+ year of security experience, preferably within hotels.
• High school diploma (bachelor’s degree preferred).
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship‑building skills to work with peers, superiors, and clients.
• Work in a safe, prudent, and organized manner.
• Must be flexible with schedule – able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing, and oral proficiency in the English language.
• Ability to multi‑task in a high volume and demanding environment.
• Strong problem‑solving skills and ability to handle difficult situations and guests.

• Wage: $25.88 per hour.
• Comprehensive health and vision insurance (available to full‑time employees only).
• Discovery nights at Four Seasons Properties worldwide.
• Holiday and vacation pay (available to full‑time employees only).
• Daily meals inspired by award‑winning chefs.
• Uniforms and uniform care.
• Sick pay, disability coverage, and life insurance (available to full‑time employees only).
• Parking discounts.
• Staff lounge and cafeteria space with city view.
• Up to eight weeks of parental leave pay (available to full‑time employees only).
• Fur‑baby insurance.
• 401(k) retirement plan.
• Discounted accommodations at Four Seasons properties worldwide.
• Dental coverage available at a discounted rate (available to full‑time employees only).

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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