On-Site Manager

Department
:
Operations

Supervisor
:
Maintenance, Security, & Projects Manager

Status
:
Part Time, Non-Exempt

Hours Schedule
: 16-20 Hours per Week

*** Mainly Saturdays and Sundays (morning/day shifts). Occasional Monday's from 3-5 for closing if more hours are needed.

Support The Basilica’s mission by providing a safe, welcoming, and hospitable environment for all staff, parishioners, volunteers, and visitors. Manage campus safety and security and take the lead in case of emergencies. Assist staff and volunteers with timely set up and cleanup for liturgies, events, and activities as well as provide tech set ups as needed.

• Report to the Safety, Maintenance and Project Manager

• Coordinate cleaning needs with evening and weekend maintenance personnel.

• Serves as a liaison for Security Officers and Minneapolis off duty police, and Receptionists when on site.

• Red cross trained/certification (or willing to be trained)

• Good problem solver

• Good listener

• 3 years plus of Customer Service and supervisory experience

• Willingness to take hands on approach for set up / cleanup / support as needed.

• Experience with conflict resolution and de-escalation

• Ability to work calmly in a crisis, take charge and work successfully under intense conditions with diverse groups of volunteers and visitors.

• Available for flexible schedule, primarily weeknights, Saturday / Sunday afternoons and evenings and extended hours during December. Available to work through Christmas Eve, Christmas, Holy Week and Easter holidays.

• Pass a pre-employment physical.

• Able to lift 60 pounds, move risers, tables, chairs, other furniture, and items.

• Able to walk up and down stairs.

• Ability to work independently with minimal supervision.

• Ability to defuse conflicts and work with diverse people from all backgrounds.

• Strong verbal communication skills

• Ability to maintain confidentiality.

• Ability to prioritize tasks, workloads, and workflow.

• Analytical and problem-solving skills.

Coordinate with uniformed security officers, Director of Safety and Security (independent contractor), Minneapolis police officers (when present) and Rectory Receptionist to provide a safe campus environment.

• Assist with security efforts by serving as non-uniformed security in the church during weekend liturgies, confirmations, and other major events, with a focus on a friendly presence and de-escalation.

• Serve as site contact for uniformed security officers, Minneapolis police and receptionists.

• Monitor campus safety and communicate all issues to Safety, Maintenance and Project Manager and the Parish Operations Managing Director. Prepare and submit timely Incident Reports. Enforce Trespass Orders by contacting the Minneapolis police.

• Serve as primary contact for any emergencies and 911 calls while on campus. Understand and internalize emergency and safety / security plans to assist and direct others. Know what to do and who to contact in any potential emergency situations that may arise.

• Assist with first aid for medical emergencies until professionals arrive.

Anticipate, organize, and set up rooms and equipment in time for the arrival of guests and program participants, and tear downs and clean up after events and activities.

• Assist staff and volunteers with preparations for upcoming activities and events by following “Set-Up Sheets.” Make sure rooms are ready, audio-visual equipment is in place and working. Assist with turning over spaces for upcoming scheduled events and activities.

• Coordinate with maintenance staff for cleaning, set up and tear downs.

• Assist with Audio Visual equipment for events and activities. This includes set up, problem solving, take-down, and staff training as needed. Assist with the upkeep and maintenance of campus AV equipment including sound systems and microphones, live streaming equipment, TV’s, VCR’s, DVD players, video projectors, and portable sound systems. Serve as a backup Sound Tech if needed.

• Support Rectory Receptionists as needed. Contact Receptionist Supervisor (Kris McBride) if emergency backup is needed, and…