Locksmith Technician

Job Title: Lead Locksmith Technician

Reports To: General Manager or Franchise Owner

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry

The Lead Locksmith Technician position is integral to Fly Lock Security Solutions - Minneapolis and is key to the company's growth. The role requires working well in a high‑paced environment, both as part of a team and independently from the Fly Lock owner. It is a hands‑on technical position for someone with a technical mindset. Candidates should have locksmithing knowledge and the ability to learn new technical methods and techniques.

• Perform emergency work orders for commercial clients only.
• Install, repair, and maintain commercial and residential hardware.
• Safe and card access experience is a huge plus.
• Install, repair, and maintain access control hardware.
• Modify hardware for locks.
• Create and maintain master key systems.
• Re‑key residential and commercial locks; perform pining of locks.
• Interpret instructions in written, diagram, or schedule form.
• Troubleshoot a variety of variables in situations.
• Clean, maintain, adjust, calibrate, and service equipment used.
• Read operating and maintenance instructions and procedure manuals.
• Write simple correspondence.
• Effectively present information to customers and commercial clients.
• Add, subtract, multiply, and divide in all units of measure.
• Cut keys by code.

• Receive verbal instructions from management or clients/customers.
• Perform small projects as directed by management.
• Complete and submit paperwork accurately and on time.

• Minimum of 2 years of hands‑on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship‑building skills with a diverse population including customers, partners, technicians, and company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicate effectively with clients to determine needed services.
• Respond to general inquiries from customers/clients.

• Fluently understand, speak, and write English.
• Push, pull, and lift at least 50 lbs.
• Kneel, crouch, and stoop.
• Reach above and below the shoulders.
• Use hands and fingers to grasp, twist, and pull.
• Climb a ladder and work above ground.
• Withstand external weather conditions year‑round.