Street Outreach Case Manager

The Outreach and Shelter Department serves single adults through our emergency response programs. Outreach Case Managers are tasked with engaging these individuals to meet them where they are holistically, and work with them to achieve their housing goals. They provide a spectrum of services on the path to housing, such as resource navigation, material support to keep people safe in inclement weather, and connection to healthcare supports.

Often this means going to campsites and other places where individuals might stay while experiencing unsheltered homelessness. All Street Outreach is done in pairs with either another team member or another service partner. Street Outreach Case Managers work closely with other members of their team, the Welcome Center staff and with a variety of community partners including other outreach teams, housing providers and other health and human service providers, the City of Minneapolis, and Hennepin County.

• Provide housing-focused services to those experiencing unsheltered homelessness, and maintain a caseload of 12-15 participants
• Coordinate with Agate Housing and Services housing programs and other service providers to help participants progress towards stability
• Complete accurate case notes, data collection and weekly reporting for assigned participants through online databases including HMIS and Client Track
• Conduct outreach services to those experiencing literal homelessness, unstable housing, and those unable to be inside during daytime hours to connect them to support services and life‑saving supplies
• Staff on‑site drop‑in hours at main office, to provide resource navigation and material support (including harm reduction gear)
• Utilize personal vehicle for Street Outreach
• Respond to voicemails, emails, and other communication promptly
• Adhere to mandated reporting responsibilities

• 6.15 hours of PTO accrued each pay period, prorated for part‑time (160 hours of PTO your first year)
  • 11 Floating holidays per year (Prorated based on hire date)
• Medical Health Insurance with 8 options including traditional and high‑deductible options.
  • Clear Value from $7-103, Park Nicollet Health Partners and Vantage Plus from $48-150, Passport plan from $170-291
• Employer‑paid Dental and Life Insurance for employees
• Flex Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan- with 1.5% employer contribution offered between 6 & 12 months of employment)
• Referral Bonus Program

• Ability to work respectfully with participants, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma‑informed care, person‑centered care, and strengths‑based approaches.
• Ability to thrive in an unpredictable work environment.
• Ability to hold appropriate professional boundaries with participants and colleagues, and to maintain a professional attitude in the face of change, challenging/stressful situations/people.
• Willingness to work with participants with diverse barriers, including those who actively use drugs, must register as sex offenders, or exhibit severe mental health symptoms.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.
• Collabore effectively with team members, other programs, and external organizations.
• Seek out professional growth, training opportunities, and additional tasks.

• Personal experience with homelessness;
• Experience working, interning, or volunteering with people experiencing homelessness;
• Associate’s, Bachelor’s, or Master’s degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicants with lived…