Case Manager

Summary:

This position will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people by meeting them where they are, with housing as a primary focus. Team members will respond to each participant’s unique needs and goals by providing ongoing support, advocacy, and assistance in accessing community services to ensure stability in housing and integration in the community.

Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co‑occurring challenges and conditions associated with long‑term homelessness.

• Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungement, etc.
• Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant.
• Partner with participants to obtain furniture and other necessary household items.
• Partner with participants to address housekeeping and environmental needs.
• Partner with participants to prepare for moving on to independent housing.

• Maintain a caseload of a minimum of 18 participants.
• Complete intakes and assist with tenancy application process with new participants.
• Meet weekly with participants with at least one home visit per month in the participants’ apartments.
• Partner with participants to develop self‑defined goals focused on improving stability and achieving greater economic independence.
• Orient participants to the program’s service policies/procedures and expectations.
• Offer regular and meaningful contact with participants to maintain trust, assist in crisis prevention and help meet individual needs.
• Support participants to connect with appropriate community resources.
• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
• Provide transportation and accompany residents to appointments related to their goals.
• Provide flexible services during times that meet client needs.

• Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, MFIP, SSI, and health coverage.
• Partner with participants to connect with education, training, and/or employment.
• Partner with participants to improve financial health by developing realistic budgets and spending plans.

• Maintain individual electronic Client Track files, including timely detailed case notes of each interaction.
• Understand and comply with necessary documentation for Housing Support.
• Maintain accurate records including employee time sheets, credit card, and mileage reimbursement.

• Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level.
• Interpret the agency’s mission and its programs effectively to constituents.
• Attend and participate in professional trainings, workshops and site visits.

• Work within and across agency departments to build a culture of equity and antiracism.
• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

• Ability to take initiative, think critically, be flexible, and solution focused.
• Ability to work very well independently, with excellent skills in teamwork and collaboration.
• Ability to establish and maintain effective working relationships within and outside the organization.
• Possess superior computer skills, with experience in Office 365, Word, Excel, and Outlook; demonstrate ability to learn additional computer…