Client Support Specialist – Overnight

Title

Client Support Specialist - FT Overnights

Full-time, Non-exempt

Saint Paul, Minnesota

Client Support Supervisor

$2 1.50 per hour

Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.

it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law.

Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.

The client support specialist provides support and assistance to clients, team members and visitors at Restoring Waters, a 60-unit supportive housing apartment building for individuals and small families who have experienced homelessness. Programming provided at Restoring Waters provides stability, education and awareness, with harm‑reduction and Housing First practices integrated throughout the services.

This position works at the front desk at Restoring Waters during overnight shifts (11pm – 7am) and can expect to work 40 hours per week. This position is eligible for a 3rd shift differential in pay of +$0.75/hr for weekday overnight shifts and +$1.00/hr for weekend overnight shifts.

• Interacts with clients in a courteous, respectful, and responsive manner.

• Ensures safety and well‑being of clients and community by communicating information, addressing concerns, answering questions and maintaining physical safety of the space.

• Ensures confidential information is protected and shares confidential information only as necessary.

• Assists in responding to and managing client crises and conflict as trained, and provides incident follow up to on‑call staff.

• Coordinates with property management as needed to ensure completion of wellness checks when necessary.

• Completes walking rounds within the building and on the property throughout each shift.

• Greets guests/visitors, and answers phones in a courteous and responsive manner.

• Answers questions for prospective clients and community members about the program, providing follow up notification to daytime administrative staff as appropriate.

• Distributes documents, supplies and other materials to clients and staff as needed.

• Completes projects and duties as defined by supervisor and/or through team decisions.

• Follows through with own job responsibilities and assignments.

• Engages in creative problem solving and conflict resolution, provides support to team members when needed.

• Follows up with team members’ questions in a timely and effective manner.

• Assists team members as needed.

• Willing to give and receive feedback to and from team members.

• Takes direction from supervisor, provides input to the decision‑making process of the team, and accepts and implements team decisions as made.

• Participates in monthly staff meetings, team meetings, one‑on‑one supervisory meetings, and group clinical supervision.

• Promotes community awareness of Emma Norton Services and Restoring Waters.

• Participates in agency efforts to promote diversity, equity and inclusion by participating in trainings, contributing to conversations toward improvement, asking questions for growth, and providing support to team.

• Completes and maintains up‑to‑date knowledge and expertise in areas related to job duties including the completion of HIPAA and…