Call Center Advocate Part Time

Call Center Advocate (Part Time)

Our Mission:
Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm.

Our Core Values: *Survivor
- Centered *Social Justice *Well-Being *Collaboration *Integrity

Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at

Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.
BIPOC and LGBTQ+ community are strongly encouraged to apply.

Pay Range: $19.57 - 22.30
Unionized Position
: yes This position is part of a collective bargaining unit represented by AFSCME Council 5
Job Summary:
The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide
trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided.

This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s.

Hours:

Various shifts

Experience/

Qualifications:


Relevant education, professional experience, or lived experience in psychology, social work, human services, or a related field preferred. One or more years of experience providing direct crisis response services in a trauma-informed setting.

• Understanding of trauma-informed, survivor-centered, and culturally responsive care practices.

• Broad knowledge of resources, human services, and other systems which interface with victims
of a crime with an emphasis on serving diverse, marginalized and/or underrepresented
populations.

• General understanding of crime victim’s rights, civil remedies, and the criminal justice systems
with the understanding additional training will be provided.

• Ability in assessing, deescalating, and communicating in a calm, trauma-informed way with
participants in crisis.

• Good written and interpersonal skills with the ability to work with v/s, concerned persons, and
community partners.

• Preferred 40-hour sexual assault certification or the ability to complete training within 6
months of hire.

• Knowledge of Microsoft Office, virtual contact applications, and other related forms of
technology.

• Ability to travel between Minneapolis and Bloomington office locations as necessary for
meetings, shifts, etc.

Essential Functions:

• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.

• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.

• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.

• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate.

• Stays apprised of Cornerstone and program activities, policies and protocol changes, updates, and general information by reviewing CC emails, TEAMS staff pages, and CAS Connect.

• Participates in the training and mentoring of new…