Service Coordinator

Location: Seward Tower East, 2910 East Franklin Ave, Minneapolis, MN 55406, USA

Common Bond Communities invites qualified applicants to apply for the Service Coordinator – Tier 1 position at our Seward Tower East site in Minneapolis, MN. The Service Coordinator I will be responsible for supporting and implementing resident‑centered services and promoting community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents. Primary responsibilities include service coordination, housing stability support, program coordination, accurate documentation, and peer mentorship.

• Work‑life balance
• Employee referral program
• Benefits based on eligibility:
  Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/LTD, Life insurance, and a variety of employee‑paid benefit options
• A respectful and growth‑oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range: $22.66–$24.07 Per Hour

• Conduct a strengths‑based assessment with residents; reassess regularly based on service plans.
• Utilize person‑centered planning to develop asset‑based service plans to address resident‑identified needs and goals.
• Link residents with community‑based services and resources, and assist residents in mitigating barriers to accessing community‑based services and resources as needed.
• Respond to individual resident crises in consultation with supervisor.

• Collaborate with 3rd party property management partners to support resident housing stability.
• Provide lease education when appropriate for lease violations that are given by property management to support residents in getting back into good standing.

• Inform residents of home base site(s) of important information and programming opportunities through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs within their housing community.
• Collaborate with residents on the design of activities and programs within their housing community.
• Empower residents to lead on issues they care about within their community.

• Models healthy team interactions with Zone team and others within department, property management partners, and other departments of Common Bond Communities.
• Participates effectively as a co‑equal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participates in Advantage Services team meetings and promotes collaborative problem‑solving and professional development.

• Includes proficiency in ETO data systems.

• Follows through with own job responsibilities and assignments.
• Engages in constructive problem‑solving and conflict resolution.
• Provides information needed by other team members in a timely and effective manner.
• Gives and receives feedback to and from supervisor and other team members.
• Utilizes Microsoft 365 tools, including Teams and Outlook for written communication within the team.
• High school diploma or equivalent.
• 0–2 years experience in social services or related field (internship or volunteer experience acceptable).
• Basic interpersonal, verbal, and written communication skills.
• Ability to work well in a team environment and follow instructions.
• Basic proficiency in Microsoft 365 and willingness to learn ETO system.
• Must be certified in CPR and First Aid or able to become certified within six months of starting position.

• Some college coursework in human services preferred.
• Previous experience working within diverse communities, which include people of various ages, gender,…