Supportive Team Lead; Internal

Position Details

Title: Supportive Housing Team Lead Case Manager

Reports To: Scattered Site Program Manager

Schedule: Monday - Friday, Daytime, Flexible

Union Representation: AFSCME Local 999

Job Classification: Full time, Hourly, Non-Exempt

Compensation: starting at $25.23

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful.

The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.

The Supportive Housing Team Lead Case Manager is primarily responsible for providing ongoing, structured home- and community-based case management services to participants participating in the Supportive Housing program.

• Provide home- and community-based case management services for participants to assist with finding and maintaining housing (i.e. assessment, goal planning, and regular in-home visits).
• Manage multiple sources of funds to assist participants and maintain accurate records.
• Partner with Housing Locator to assist participants in finding and maintaining housing.
• Build relationships with landlords and provide landlord‑tenant support and mediation.
• Maintain participant files and complete accurate and timely documentation including daily case notes, and data collection.
• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.
• Conduct monthly home visits with each assigned participant.
• Develop individual goal plans with participants and provide supports necessary to achieve participant‑identified goals.
• Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.
• Communicate and coordinate services with other program staff. Attend and participate in team meetings.
• Provide flexible services during times that meet the needs of participants.

• Provide consultation, assistance, and mentorship to Team Members related to participant scenarios, day‑to‑day responsibilities, and core components of housing case management.
• Support consistent communication with Team Members related to program policies and practices.
• Partner with the Program Manager to shape and implement program enhancements. Maintain an understanding of client eligibility and programmatic requirements for Housing Support and MN Housing subsidy funding.
• Assist with onboarding and training of new staff.
• Serve as the first line support for case managers.
• Provide monthly refresher training in current policy and procedures.
• Maintain a scorecard of 95% or higher.
• Perform all other duties as assigned.

• Must have course study in a health or human services related field leading to a Bachelor of Arts, Bachelor of Science, or Associate's Degree.
• Must have one year of experience serving the unhouse population.
• Experience as a certified peer specialist according to Minnesota Statutes, section 256B.0615; or meet the requirements for unlicensed personnel under Minnesota Statutes, sections 144A.43 to 144A.483.
• Have experience with Microsoft Office products.
• Have a valid Driver's License and pass a background check.
• This position requires use of your own personal vehicle for Agency business and will require maintaining liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background studies, applicants must have a valid Driver's License…