Donor Account Manager; Marshall, MN

Join The American Red Cross

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Support the attraction, retention, and scheduling of potential blood drive sponsors and education of various stakeholders to maximize blood drive success and achieve established monthly, quarterly and annual blood collection goals. Provide support, development, and/or leadership guidance to all volunteers. Will cover Marshall, MN as the central location, Mankato, MD, and NE South Dakota (Brookings, SD).

Support the implementation of creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives.

Support consistent execution of the 12-week drive management cycle, including working with key stakeholders to ensure sufficient drive sign-ups are attained. Facilitate a quality hand off of blood drives between internal stakeholders at the 12-week timeframe.

Support the implementation of territory plans in collaboration with strategic business planning to achieve collection goals, increase monthly bookings, improve operational efficiency, and identify new blood drive sponsors.

Provide routine organizational and operational support to the blood drive coordinator to ensure achievement of collection operation and annual goals and provide the highest level of customer service to encourage the sponsor to grow their blood program with the Red Cross in frequency and performance metrics.

Schedule education programs for blood drive sponsor contact, recruitment committees and volunteers within assigned groups to assist in meeting collection objectives and to comply with all directives, regulations, and local operating procedures.

Maintain accurate records to provide tracking and statistical data on blood drive sponsor group performance.

Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.

Responsible for providing own transportation for business purposes.

Bachelor's degree in marketing, sales, communications or related field required.

1 year of related experience preferred or equivalent combination of education and related experience required.

Knowledge of group dynamics, direct sales, customer relationship management/maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Good organizational skills and the ability to handle multiple priorities effectively are required. Event planning experience desired.

Excellent oral and written communication skills, including training and presentation skills, are required.

A current, valid driver's license and good driving record are required.

Ability to work on a team.

Some travel may be required.

The salary range for this position is: $68,000 - $72,000.

Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and a comparison to other employees already in this role.

Physical requirements are those present in a normal office environment. Operational flexibility is required to meet sudden and unpredictable needs. May be required to travel to sites throughout the region to meet with potential donor groups. Ability to use a personal computer and applicable software for sustained periods of time.

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition