Employment Coach , MFIP; Hennepin

POSITION SUMMARY

The Employment Coach I, MFIP (Coach) is responsible for offering case management, employment coaching, and coordination of support services to a revolving caseload of participants in the Minnesota Family Investment Program (MFIP). The Coach provides MFIP participants with access to linguistically and culturally appropriate employment and support services, through the MFIP program, toward the goal of helping participants achieve self‑sufficiency through employment.

They will actively seek, build, and maintain relationships with community organizations and employers to identify available resources, programs, and employment opportunities with the goals of barrier reduction and job placement. In addition to helping participants with employment‑related needs, they will help participants to address and overcome obstacles that prevent them from progressing toward economic stability.

Department: Family Services
Reports to: Employment Supervisor, MFIP
Location: CLUES Minneapolis, MN Office
Position Type: Regular
Schedule: Full-time. Generally, Monday–Friday office hours.
Estimated Pay: $22.00 – $24.50 per hour (depending on experience & qualifications).
Benefits: Full benefits package available in accordance with current CLUES policies – includes medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long‑term and short‑term disability; pre‑paid legal services and  protection; retirement plan; educational assistance; paid holidays; and paid time off.

• Provide effective case management and employment planning for individuals of diverse cultural, economic, and educational backgrounds who may have multiple barriers to employment.
• Provide intensive one‑on‑one job search assistance to participants in a linguistically and culturally appropriate manner. Services may include, but are not limited to: vocational assessments, detailed employment plans, job counseling, job readiness activities (resume writing, interview skills, etc.), job planning, identification of job skills, supervised job search, accompanying clients to meet with employers, assistance with job applications, training opportunities, job placement, job progression services, job retention support, and follow‑up.
• Assist walk‑in MFIP participants, when needed and appropriate.
• Facilitate workshops designed to equip participants with job search tools that lead to successful job placement (including bilingual facilitation for English/Spanish, Somali, Russian, or Dari).
• Work with Workforce Developer to develop employment opportunities, internships, job shadowing experiences, and other job experiences for program participants, and maintain relationships with employers.
• Assess and implement changes that directly affect a participant’s ability to obtain and maintain stable employment.
• Provide CASAS testing to adults committed to attending ESL classes.
• Provide participants with access to needed support services that address emergency, advocacy, and information needs.
• Conduct occasional home visits for participants (e.g., for Family Stabilization Services clients) as needed.
• Access and assess participant financial information to better assist with job placement and economic advancement; may refer to other departments, programs, and services.

• Document participant activities and progress using Workforce One and case notes.
• Maintain organized, updated, and easy‑to‑follow case files.
• Case note any participant contact within 24 hours of event.
• Collect and maintain all required participant data and documentation in accordance with program requirements.
• Maintain participant confidentiality in accordance with HIPAA, agency policies, and applicable laws, regulations, and ethical standards.
• Provide accurate and timely reports as required; follow up to ensure achievement of assigned program outcomes.
• Promote integration of services within CLUES – services may include education, income supports, financial empowerment, mental health, chemical health, community health, and family services.
• Regularly update supervisor and management on…