Team Lead, Resident Advocates

Team Lead – Housing Support Services

Job Location:

Avivo Village – Minneapolis, MN 55401

Position Type:
Full Time

Education Level: High School Diploma/GED

Salary Range: $30.86 - $38.58 hourly

Job Shift: Day (AM shift 6:00 AM–2:30 PM on Saturday, Sunday, Monday, and Tuesday)

Job Category:
Housing Support Services

Work Week: 32 hours

As a Team Lead, you play a critical role in creating a safe, welcoming, trauma‑informed environment for residents and staff, and ensuring day‑to‑day operations run smoothly and residents receive high‑quality, person‑centered services.

• Provide day‑to‑day leadership, coaching, and work direction to Resident Advocates during assigned shifts
• Support a safe, welcoming, and trauma‑informed environment for residents and staff
• Respond to urgent participant situations and support staff in problem‑solving and decision‑making
• Coordinate shift operations and help ensure program goals and service standards are met
• Train, mentor, and support staff through onboarding and ongoing development
• Promote Housing First, harm reduction, recovery‑oriented, and trauma‑informed practices throughout the program
• Monitor documentation, outcomes, and program compliance requirements
• Collaborate with leadership and community partners to support participant success
• Foster accountability, teamwork, and a culture of dignity and respect
• Support Avivo’s commitment to undoing racism and reducing disparities through daily practice and staff coaching

• High school diploma or GED required
• Minimum of four years of experience providing direct services in behavioral health, homelessness services, housing, human services, or a related field
• Experience working in a fast‑paced, diverse, and mission‑driven environment
• Experience providing culturally responsive, trauma‑informed, and harm reduction services
• Experience using electronic health records and documentation systems
• Strong leadership skills with the ability to coach, motivate, and support staff performance
• Excellent communication, critical thinking, and problem‑solving skills
• Ability to work effectively with individuals from diverse backgrounds and communities
• Strong organizational skills and ability to manage competing priorities
• Passion for Avivo's mission and commitment to participant‑centered services

• 32‑hour full‑time work week
• Medical health plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits and in‑home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & voluntary Life/AD&D
• Long‑term disability
• Option to purchase critical illness, accident insurance and short‑term disability
• 401(k) plan
• 10 paid holidays & generous PTO

Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics. Avivo will begin participating in E‑Verify effective July 1, 2025.