Service Coord Tier 3

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on‑site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a Common Bond community “home.”

Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

• Work-life balance
• Employee referral program
• Benefits based on eligibility:
  Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Common Bond Communities invites qualified applicants to apply for the Service Coordinator - Tier 3 position at our Seward Tower East. The Service Coordinator III is an advanced practitioner and team leader, responsible for implementing resident-centered services and promoting community building and engagement through resources, advocacy, crisis intervention, and supportive services to residents. Primary responsibilities include service coordination and housing stability support, including those in permanent supportive housing when assigned, program coordination, accurate documentation, and peer mentorship.

• Lead comprehensive assessments and specialized service plans for complex resident needs; integrate motivational interviewing and trauma-informed approaches.
• Serve as the point lead for complex or high-risk cases, coordinating multi-disciplinary responses and ensuring continuity of care.
• Take the lead in crisis situations, including safety planning, resource mobilization, and after-action reviews.
• Link residents with community-based services and resources, and assist residents in mitigating barriers to accessing community-based services and resources as needed.
• Provide case management for assigned caseload of permanent supportive housing households, ensuring proactive outreach and engagement to maintain housing stability.

• Collaborate with 3 party property management partners to support resident housing stability
• Provide lease education when appropriate for lease violations that are given by property management to support resident(s) in getting back into good standing.

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter. Contribute to Zone newsletter strategy.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

• Provide structured mentorship (job shadowing, skill coaching) to new service coordinator team members within the department.
• Lead quality assurance checks on documentation; provide feedback and micro-trainings to improve practice fidelity.

• Models and leads healthy team interactions with Zone team and others within department, property management partners, and other departments of Common Bond Communities.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all…