Housing Case Manager

We are seeking a Housing Case Manager to support individuals in the Supportive Housing program by providing case management, advocacy, and resource navigation. This role is ideal for a dedicated professional passionate about housing stability, harm reduction, and client-centered care.

We operate under a Housing First model, which prioritizes immediate access to stable housing without preconditions, followed by individualized supportive services. This approach is grounded in the belief that housing is a basic human right and serves as the foundation for long‑term stability.

As a key team member, you will assist clients with navigating housing, goal setting, crisis intervention, long‑term stability planning, wrap around services and maintaining county funding.

• Maintain a caseload of 30 clients, meeting weekly to assess needs and support progress toward personal goals.
• Assist clients in accessing mental health, chemical health, medical, and other community resources; wrap around services.
• Develop, implement, and monitor individualized goal plans focused on stability and self-sufficiency.
• Document client progress accurately, including case notes, goal plans, and service coordination.
• Use harm reduction and crisis prevention strategies to keep clients housed.

• Collaborate with the Housing Coordinator to guide clients through the housing application process.
• Conduct weekly home visits to ensure apartments are maintained and address any concerns.
• Build positive relationships between landlords, property managers, and clients to support long‑term housing retention.
• Organize and lead social and recreational activities that foster community engagement

• Work as part of a team to develop and implement resident programs.
• Attend agency meetings, trainings, and collaborative partner meetings to stay informed on best practices.
• Align with the mission and objectives of Start Today Hennepin.

• Experience: At least 1 year of direct service working with individuals experiencing homelessness, mental health challenges, or chemical health issues.
• Education: A bachelor’s degree in social work or a related field is preferred. Relevant work experience may be considered in place of some education.
• Skills: Strong verbal and written communication, ability to work independently and collaboratively, and knowledge of supportive housing resources.
• Technology: Proficiency in Microsoft Word, Outlook, and basic office technology (printer, copier, scanner, fax).
• Transportation: A valid driver’s license, proof of insurance, and reliable vehicle are required.

• This role requires flexibility to work in both office settings and in the field, including frequent travel to client homes.
• Must be able to climb stairs, sit, drive, and occasionally lift up to 15-30 lbs.