Family Match Support Coordinator
Listed on 2026-08-08
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Social Work
Community Health, Youth Development
As a Family Match Support Coordinator, your primary focus will be to positively and effectively engage caregivers and youth (Littles) in all aspects of their match experience. You play a key role in supporting match relationship success in the community-based program, with the goal of ensuring safe, affirming, and healthy one-to-one mentoring relationships between volunteers (Bigs) and youth (Littles). You will report to the Senior Manager of Match Support.
The Family Match Support Coordinator is a newly updated position s role wears many hats and will participate in redefining how we support volunteers in match relationships. This will include engaging in the creation and implementation of structural change on the team. We are seeking adaptable and enthusiastic individuals who are committed to high-quality customer service.
Job DetailsLocation:
Hybrid with in office requirements in Minneapolis, MN
Hiring Salary Range: $47,000-$51,000 Starting salary will depend on your skills and demonstrated readiness for the role.
Hours/Day:
Monday-Friday, 40+ hours a week – including evenings, and weekends when necessary. Most work falls roughly between the hours of 10am-7pm
Job Type: Full Time, Non-Exempt
Essential Job Functions- Coordinate & facilitate engaging, face-to-face match introduction meetings. During these meetings, the volunteer, youth, and family meet for the first time. Match introductions take place at the BBBS office, in the community, at the family’s home, and when needed, virtually. The Match Support Team also facilitates Group Match Introductions on a regular basis where 5-7 matches meet together for their first meeting together
- Complete required caseload outreach with assigned participants, every month. Contact requires two-way dialogue and is done in-person, over the phone, or via email
- Continually assess the health of match relationships, focusing on: child safety, relationship development, positive youth development, and participant satisfaction
- Properly document participant progress notes in the agency database
- Maintain accurate and timely records for each participant according to BBBSTC and national documentation standards
- Utilize technology to report, synthesize, and analyze data
- Coach caregivers and Littles to address and resolve conflicts and barriers within the match relationship, once identified
- Connect participants with other staff, community resources, training opportunities, and referrals, as appropriate
- Collaborate with the Volunteer Match Support team to identify different strategies to support the match relationship and enhance participant engagement with BBBS
- In collaboration with the Manager of Program Events, plan and facilitate a variety of in-person activities and trainings for program participants. These include working at 4 all-agency annual events and staffing in-office match hangouts monthly
- Support additional projects, as determined, in collaboration with supervisor
- Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized
- Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance
- Stay informed about community needs, resources, and networks
- Collaborate with others to achieve goals outlined in the annual business plan
- Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization
- Represent BBBS well in the broader community
- Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach
While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement…
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