Manager, IDD Software Engineering

Overview

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

HHAeXchange is seeking a Manager, IDD Software Engineering to lead and actively contribute to the development of our technology supporting individuals with intellectual and developmental disabilities. This role is both a leadership and hands-on engineering position. The manager is expected to guide a team of engineers while also writing code, troubleshooting complex issues, and contributing directly to system improvements.

This role partners closely with product, customer success, and operations teams to align engineering work with customer needs and business priorities. Responsibilities include sprint planning, backlog prioritization, delivery accountability, mentoring and onboarding engineers, and driving continuous improvement in development practices. This role will also help identify technical risks, advocate for resources, and ensure timely, high-quality delivery of solutions.

The ideal candidate is a strong technical contributor with experience leading engineering teams, a passion for solving complex problems, and an interest in building software that supports people with disabilities and the providers who serve them.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and actively contribute to the design, development, testing, and delivery of I/DD software solutions, including hands-on coding, refactoring, and optimization.
• Own delivery for the I/DD engineering roadmap by prioritizing work, managing sprint execution, and aligning engineering efforts with business and customer needs.
• Partner closely with Product, Operations, Support, Implementation, and Client Success to understand requirements, address customer pain points, and deliver scalable, high-quality solutions.
• Mentor, coach, and develop engineers through code reviews, best practices, and ongoing technical guidance, while supporting hiring and team growth as needed.
• Drive continuous improvement in engineering processes using Agile and Scrum practices to increase throughput, reduce defects, and minimize rework.
• Ensure timely resolution of complex customer issues, including Tier 3 escalations, and act as a technical subject matter expert for the I/DD platform.
• Advocate for engineering and Dev Ops excellence, including system performance, reliability, and security, to protect PHI and support long-term platform stability.
• Track delivery progress, identify risks, and escalate resource or timeline concerns while advocating for investments needed to meet commitments.

• Other duties as assigned by supervisor or HHAeXchange leader.

• Travel up to 10%, including overnight travel

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience.
• 5+ years of professional software engineering experience, with strong full-stack development expertise.
• 2+ years of experience leading or managing software engineering teams, including mentoring and performance development in a fast-paced environment.
• Proven ability to remain hands-on with the codebase, with an expectation to spend a portion of time actively coding, reviewing code, and engaging in technical design and architecture.
• Experience with technologies including C#, .NET Framework, .NET, SQL Server, Postgre
  
  SQL, Angular, cloud architectures (AWS/Azure), event-driven systems (e.g., Rabbit
  
  MQ), and financial systems such as accounting, billing, and…