Forward Deployment Engineer

Forward Deployed Engineer

We are building Reflow, a workforce and workflow intelligence platform that helps teams improve performance through a deep understanding of how work actually happens. Customers get excited after the first demo. Forward Deployed Engineers turn that excitement into adoption, retention, and growth. This is a technical, customer‑facing role at the intersection of customer success, engineering, product, and go‑to‑market.

• Own the customer journey:
  Setup, onboarding, adoption, and long‑term success.
• Shorten time‑to‑value:
  Move customers from demo to value quickly.
• Work hands‑on with customers to configure Reflow for their real‑life use cases and turn their data into meaningful information to help them data‑driven business decisions.
• Build integrations, data pipelines, prototypes, and proofs of value for strategic customers.
• Debug data issues, model behavior, and system performance in live customer environments.
• Capture and structure customer feedback:
  Be the voice of the user in product and engineering decisions.
• Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities.
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook:
  Onboarding processes, success metrics, touchpoints.

Who you are:

• Entrepreneurial:
  Former founder, early employee of a startup, or operator who thrives in ambiguity.
• Technical background with hands‑on experience in engineering, data, or systems roles.
• Comfortable writing code, working with APIs, data pipelines, and production systems.
• Able to move between customer conversations and technical implementation without losing momentum.
• Curious and analytical. You dig into workflows, systems, and data to uncover root causes.
• Sharp communicator:
  Written, verbal, and human.
• Methodical:
  You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points:

• Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Success, or early‑stage startup engineer.
• Background in B2B SaaS, enterprise software, or data‑heavy products.
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software.
• Experience supporting enterprise customers through security, data access, or compliance reviews.
• Be an early, high‑impact hire working directly with the founders and founding team.
• Shape how Reflow is deployed, adopted, and extended in the real world.
• Influence product direction by bringing real customer systems and constraints into engineering decisions.
• Build, deploy, learn and repeat.

We’re open to you starting part‑time and evolving into full‑time (contract or W2).

Benefits:

• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance

• Lead Windows app development with a focus on performance, maintainability, and cross‑environment stability.
• Profile, debug, and optimize for speed, memory usage, and reliability.
• Build for managed and restricted enterprise environments using MDM tools and deployment best practices.
• Integrate with backend APIs, and optionally, implement or adjust backend endpoints when needed.
• Collaborate with other developers to ensure consistent experiences across platforms.
• Contribute to app architecture, testing, and release processes to ensure smooth updates and deployments.

Who you are:

• Proficient in C# with hands‑on experience in Windows app development (Avalonia UI, WPF, UWP, or WinUI).
• Skilled at profiling, debugging, and performance optimization.
• Experienced in enterprise‑managed or MDM‑deployed app environments.
• Comfortable working with APIs and understanding full‑stack communication.
• Detail‑oriented, you care about consistency, reliability, and smooth user experiences across setups.
• Experience with cross‑platform or Electron‑based apps.
• Understanding of Django or other backend frameworks and API design.
• Familiarity with security compliance and enterprise privacy standards.
• Experience with CI/CD pipelines and automated testing for Windows apps.

You’ll own a key product surface, the Windows app that…