Software Developer, Backend Developer, Javascript

Join a team focused on building scalable, enterprise-ready Service Now solutions that support meaningful business outcomes. This role offers the opportunity to shape workflow automation, integrations, and platform enhancements in a collaborative Agile environment.

• Design, build, configure, and improve Service Now applications and platform features aligned to business needs.
• Create and support Service Catalog items, record producers, workflows, Flow Designer automations, business rules, client scripts, UI policies, and Script Includes.
• Develop and maintain REST and SOAP integrations using Integration Hub and related Service Now capabilities.
• Partner with business analysts, architects, and governance teams to ensure solutions meet enterprise standards for security, architecture, and quality.
• Perform unit testing and support system integration testing and user acceptance testing.
• Troubleshoot issues, identify root causes, and deliver sustainable fixes.
• Produce and maintain technical documentation, configuration notes, and development standards.
• Participate in Agile ceremonies such as sprint planning, backlog refinement, daily standups, and retrospectives.
• Support deployments, production releases, and handoff to operational support teams.
• Follow platform governance, compliance, and secure development best practices throughout the development lifecycle.

• 5+ years of hands-on Service Now development experience.
• Strong experience with Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience developing REST and SOAP integrations.
• Background building scoped applications and complex workflow automations.
• Solid troubleshooting, debugging, testing, and problem-solving abilities.
• Experience working in Agile development environments.
• Ability to collaborate effectively with technical and business stakeholders.
• Commitment to quality, security, compliance, and platform best practices.

• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Experience with ITSM, ITOM, CMDB, and Service Catalog implementations.
• Experience supporting large enterprise Service Now environments.
• Familiarity with Digital Employee Experience tools such as Nexthink.
• Experience with platform governance and secure development practices.

Horizontal is committed to creating an inclusive environment where different perspectives are valued, respected, and welcomed. We believe diverse teams help drive better ideas, stronger solutions, and more meaningful impact.

The pay range for this role is $37 - $71 per hour based on qualifications and experience.

• medical
• dental
• vision
• retirement