ServiceNow Developer

Location:
Hybrid (Open to Minneapolis as well or fully remote for the right candidate)
Employment Type:
Full-Time

Are you a Service Now Developer who enjoys building scalable solutions, automating workflows, and driving enterprise platform innovation? Trissential is seeking a talented Service Now Developer to join our client's team and support strategic Service Now initiatives focused on workflow optimization, automation, integrations, and digital transformation. This is an exciting opportunity to work alongside architects, business analysts, and governance teams while helping shape the future of a highly visible enterprise platform.

• Work on enterprise-scale Service Now initiatives that directly impact business operations and user experiences
• Collaborate with experienced Service Now architects, developers, analysts, and platform leaders
• Gain exposure to complex integrations, workflow automation, and digital transformation programs
• Influence platform design decisions while helping establish development best practices
• Participate in a highly collaborative Agile environment focused on innovation and continuous improvement
• Expand your Service Now expertise through challenging projects and professional growth opportunities Contribute to solutions that improve efficiency, automation, and operational excellence

• Design, configure, and develop Service Now solutions that meet business and technical requirements
• Build and maintain workflows, catalog items, record producers, business rules, client scripts, UI policies, and integrations Develop and enhance Service Now applications using platform best practices and enterprise standards
• Collaborate with architects and governance teams to ensure solution alignment with enterprise architecture and platform strategies
• Perform unit testing and support system integration testing, user acceptance testing, and deployment validation activities
• Troubleshoot and resolve technical issues, defects, and platform performance concerns
• Create and maintain technical documentation, support materials, and knowledge transfer artifacts
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, and retrospectives
• Support deployment activities and transition completed solutions to operational support teams
• Ensure adherence to platform governance, security, compliance, and development standards

• 5+ years of hands-on Service Now development experience
• Strong expertise with Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, and Script Includes
• Experience developing REST and SOAP integrations within Service Now environments
• Experience building scoped applications and developing complex platform workflows
• Strong understanding of Service Now development best practices and platform architecture
• Experience working within Agile software development environments
• Excellent troubleshooting, debugging, and problem-solving skills
• Strong communication skills and the ability to work effectively with technical and business stakeholders
• Experience delivering high-quality solutions in enterprise environments

• Service Now platform certifications and advanced product specializations
• Experience supporting ITSM, ITOM, CMDB, Service Catalog, and Integration Hub solutions
• Experience supporting large enterprise Service Now implementations
  
  Familiarity with governance, security, compliance, and risk management requirements
• Experience with Digital Employee Experience (DEX) platforms, including Nexthink
• Knowledge of automation, workflow modernization, and digital transformation initiatives
• Experience supporting platform upgrades, releases, and deployment strategies

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent professional experience
• Service Now Certified System Administrator (CSA) preferred
• Service Now Certified Application Developer (CAD) preferred
• Additional Service Now certifications are considered a strong advantage

At Trissential, we…