ServiceNow Consultant Job Minneapolis area,Minnesota USA,Software Development

Service Now Platform Administrator

This position will serve as a transitional role. Initially, the primary responsibility will be managing and fulfilling administrative requests related to access and group management within the Service Now platform. The role will also provide Level 3 support for simple Service Now incident tickets assigned to our team. In addition, this position will help design and implement automated solutions for the current manual access and group management processes, transitioning those requests into the Service Now request catalog.

This position supports the Service Now Platform Health Program and combines:

Operational administration
Platform engineering
Process improvement
Automation initiatives

Initial responsibilities include:

Fulfill Service Now-related administrative requests currently tracked in Jira.
Examples:

Non-production access requests
Group creation
Entitlement updates
Other platform administration activities

As manual work is automated, the role will transition toward:

Service Now automation development
Request Catalog enhancements
Platform integrations
Monitoring and observability tool integration
Dashboards and reporting
Service Now Spaces enhancements
Portal development
Platform engineering activities:

Plugin implementations
Test automation
Code reviews
Patching and upgrades

Looking for someone who can:

Handle day-to-day operational work
Identify and automate manual processes
Design long-term platform solutions
Take ownership
Provide clear status updates
Work effectively in a vocal, collaborative team environment
Demonstrate strong problem-solving skills

Required certifications:

CSA (Certified System Administrator)
CAD (Certified Application Developer)

Technical focus:

Broad Service Now platform knowledge preferred over specific module expertise.
Experience with:

Platform architecture
Service Now support processes
Service Now vendor interaction (Now Support / Now Impact)
JavaScript and core development skills

Nice-to-have experience:

AI/automation interest or exposure
Identity & Access Management integrations
SailPoint integration experience
Monitoring and platform health initiatives

Interview focus areas:

Problem-solving approach
Process improvement mindset
Automation thinking
Ability to transform manual processes into scalable solutions
Communication and status reporting

The ideal candidate is someone who can:

Perform today's transactional Service Now work.

Improve tomorrow's processes through automation.

Help engineer long-term platform solutions.