Position Details: ServiceNow Technical Lead

Service Now Developer

Develop, configure and customize Service Now applications, integrations and services - ITSM, SPM, HAM/SAM, HCM. Collaborate with customers and stakeholders to translate business requirements into technical solutions. Identify opportunities to improve business outcomes through automation and advanced Service Now capabilities. Troubleshoot and resolve issues on the Service Now Platform as necessary. Monitor and maintain the Service Now Platform, mid-servers and integrations.

Other duties as assigned.

5+ years of Service Now development experience, with 2+ years in an Agile team. Experience with Service Now development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules. Knowledge of Agile development methodologies. Experience working in a global setting. Ability to quickly learn new concepts and functionality. Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines.

Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other Service Now modules. Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization. Experience integrating Service Now with other platforms.

Service Now Certified Application Developer (CAD). Experience with Service Now Orchestration and Integration Hub. Knowledge of ITIL framework principles and practices.