ServiceNow Lead Software Engineer

Lead Engineer For Service Now Core Engineering Delivery Team

Wells Fargo is seeking a Lead Engineer for the Service Now Core Engineering Delivery team. This role is a hands-on technical leadership opportunity focused on building and advancing foundational Service Now platform capabilities at enterprise scale. The Core Engineering Delivery team designs, develops, and delivers shared platform services, strategic integrations, reusable engineering patterns, custom applications, automation capabilities, and solutions that support multiple Service Now products and business functions across Wells Fargo.

In this role, you will help shape the future of the Service Now platform by leading complex engineering initiatives, solving cross-functional technical challenges, improving platform reliability, and enabling teams to deliver scalable, secure, and sustainable solutions.

Key areas of focus include enterprise integrations, AI-enabled capabilities, regulatory and compliance solutions, platform automation, data and pipeline integrations, and modernization efforts that improve operational health and business value. The ideal candidate is a strong Service Now engineer and technical leader who can move comfortably between architecture, hands-on development, platform governance, troubleshooting, and cross-team collaboration. This individual will influence platform strategy, mentor engineers, and serve as a trusted technical advisor for critical Service Now initiatives.

In this role, you will:

• Lead complex Service Now engineering initiatives from solution design through implementation.
• Design, develop, and implement scalable platform capabilities, integrations, custom applications, reusable frameworks, and automation solutions.
• Provide technical leadership for platform architecture, enterprise integrations, operational processes, governance, and platform health initiatives.
• Drive improvements in platform reliability, performance, lifecycle management, upgrades, operational readiness, and technical debt reduction.
• Lead architecture and design discussions involving Service Now, Microsoft technologies, enterprise applications, REST APIs, authentication patterns, and third-party platforms.
• Partner with product owners, engineering teams, support organizations, cybersecurity, compliance, infrastructure, and business stakeholders to solve complex platform challenges.
• Help with establishing engineering standards, best practices, and governance frameworks that improve consistency, reduce risk, and support sustainable delivery.
• Analyze incidents, performance trends, platform risks, and recurring issues to identify proactive improvement opportunities.
• Lead root cause analysis and resolution of complex Service Now issues impacting business-critical services.
• Mentor engineers, provide technical direction, and promote engineering excellence across distributed teams.
• Serve as a senior technical escalation point and advisor for platform-related initiatives, roadmap planning, and strategic decisions.
• Demonstrate proficiency in using AI-assisted development and analysis tools (e.g., Git Hub Copilot and approved code-centric agents) Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting Apply strong technical judgment when validating and integrating AI-assisted outputs into solutions Understand and account for model limitations, security risks, and operational considerations Apply AI responsibly in development and production environments Ensure AI usage aligns with security, compliance, privacy, and ethical standards

The impact you will have:

• Improve the reliability, scalability, resiliency, and operational health of the enterprise Service Now platform.
• Enable faster and more consistent delivery through reusable platform capabilities, engineering standards, and technical guidance.
• Reduce technical debt and operational risk through proactive platform modernization and governance.
• Strengthen enterprise integrations and shared services that support critical business workflows.
• Help advance AI-enabled, automation-focused, and data-driven capabilities across the Service Now ecosystem.
• Influence enterprise technology…