Charter Representative III

Charter Representative III

Location:

Headquarters Minneapolis, 2005 Cargo Rd, Minneapolis, MN 55450, USA

Pay or shift range: $29.00 - $36.00 USD per hour. This is the base compensation hiring range for this role.

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we’re making travel more attainable.

With more than 40 years of Minnesota roots, we’re a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you’ll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Representative III you’ll enjoy these benefits and more:

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Sick Time Off
• Employee Assistance Program including counseling for employees and their family

Sun Country Airlines is seeking a Level 3 Charter Representative to provide advanced operational oversight and act as a senior field representative for Sun Country Airlines’ (SCA) charter operations in locations without direct SCA supervision. A Charter Representative monitors ground services for compliance and safety, and provides leadership, coaching, and operational decision-making to ensure the highest standards of safety, efficiency, and customer service are consistently met.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform all duties of a Charter Representative, with added authority to make operational decisions in the field when issues arise
• Lead and coordinate more complex charter operations, including those with higher passenger volumes, heavy cargo requirements, or multiple service partners
• Ensure that Passenger Load Reports (PLR) and Cargo Load Reports (CLR) are completed accurately, validated, and reconciled against operational data
• Provide on-site guidance to ground handling agents and third-party vendors, ensuring performance meets Sun Country and IOSA standards
• Mentor and support Level 1-2 Charter Representatives, serving as a primary point of escalation for operational issues
• Conduct post-operation reviews, providing detailed reports on safety, service quality, and vendor performance
• Identify process gaps and recommend improvements to enhance efficiency, cost control, and customer experience
• Serve as the senior Sun Country liaison with airport authorities, vendors, and customers during high-profile or VIP charter events
• Support the Charter Desk and SOC with real-time decision-making, including contingency planning in irregular operations
• Generate safety reports, as appropriate
• Provide feedback and assist in training programs for newer Charter Representatives
• Qualified in all aspects of charter operations: passport for international travel with no restrictions, VIP Charters (Kona etc.), Sports, Military, Casino, Ad hoc.
• Certified Ground Security Coordinator (GSC)

• Ability to obtain a Ground Security Coordinator (GSC) Certification
• Minimum 5 years of airline, ground handling, or charter operations experience
• Passport with no travel restrictions
• Demonstrated ability to manage complex operations with minimal supervision/support and make sound operational decisions under pressure
• Strong knowledge of FAA/TSA regulations, IOSA standards, and Sun Country operational policies
• Proven leadership and mentoring skills, with experience guiding peers or junior staff
• Excellent written and verbal communication skills, with the ability to prepare clear and detailed operational reports
• High level of professionalism and ability to represent Sun Country Airlines with…