Air & Ocean Import Coordinator

Our client is a market-leading global freight forwarder, recognized for operational excellence, strong carrier relationships, and a customer-first mindset. With a growing presence in Minneapolis, they offer a collaborative, fast-paced environment where logistics professionals can build long-term careers.

The Air & Ocean Import Coordinator is responsible for managing end-to-end import shipments via air and ocean freight. This role ensures the timely, compliant, and cost-effective movement of cargo while delivering exceptional service to customers. The ideal candidate is detail-oriented, proactive, and thrives in a high-volume freight forwarding environment.

• Coordinate air and ocean import shipments from origin to final delivery
• Arrange and monitor freight movement, including bookings, tracking, and arrival notices
• Prepare, review, and process import documentation (HBL/MBL, invoices, packing lists, ISF, etc.)
• Ensure compliance with U.S. Customs and other regulatory requirements
• Communicate daily with overseas agents, carriers, customs brokers, and trucking providers
• Provide proactive updates to customers regarding shipment status and exceptions
• Resolve shipment discrepancies, delays, and service issues efficiently
• Accurately rate shipments and ensure timely billing and cost control
• Maintain shipment records and data integrity within the TMS
• Support continuous improvement initiatives and SOP adherence

• 2+ years of air and/or ocean import experience within a freight forwarding environment
• Strong understanding of international import procedures and documentation
• Knowledge of Incoterms, customs clearance processes, and compliance standards
• Experience working with TMS and freight forwarding systems
• Excellent communication and customer service skills
• Strong organizational skills with the ability to manage multiple shipments simultaneously
• Detail-oriented with a problem-solving mindset

• Experience handling both air and ocean imports
• Exposure to high-volume or time-critical freight
• Customs brokerage or compliance knowledge

• Competitive salary and performance-based incentives
• Stable, full-time onsite role in the Minneapolis office
• Opportunity to join a market leader with clear growth and development paths
• Collaborative and professional team environment