Baggage Coordinator

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we’re making travel more attainable.

With more than 40 years of Minnesota roots, we’re a unique hybrid low-cost carrier offering scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations worldwide. At Sun Country, you’ll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Sun Country Airlines is seeking a Baggage Coordinator to manage the full life cycle of lost and/or delayed baggage, including customer service, tracking, and reuniting items with their owners.

• Provide exceptional written and verbal customer service regarding lost/delayed baggage
• Communicate status updates to customers about delayed luggage or claims process
• Process applicable claim forms to ensure baggage is properly documented
• Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
• Assess financial versus service cost in returning delayed baggage/item
• Update tracing and reservations software for internal departments, other carriers, and the baggage team
• Update reports pertaining to lost and/or delayed baggage and/or items
• Appropriately document and track physical inventory, exercising care and privacy
• Provide exceptional customer service when contacting customers to collect information to resolve claims
• Perform any other duties assigned by management

• Previous customer service experience
• Strong problem-solving abilities
• Self-motivated and a team player in a fast-paced environment
• Strong verbal and written communication, organization, and problem‑solving skills
• Ability to manage multiple tasks while meeting deadlines
• Microsoft Office suite and familiarity with airline applications
• Work flexible hours, including nights, holidays, and weekends
• Valid driver’s license and good driving record

• Prior airline experience

Pay: $16.50 USD per hour; $17.00 after 90 days. This is the base compensation hiring range for this role.

Full-Time, Non-Exempt

Minneapolis, MN (remote)

None

This job primarily operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Regularly required to talk or hear; occasionally required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. Frequently required to sit, use hands or fingers, handle or feel, and reach with hands and arms. Must lift or move up to 50 pounds regularly and occasionally up to 75 pounds. Specific vision abilities required include close vision, distance vision, color, peripheral, and depth perception, and ability to adjust focus.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.