Ocean Freight Specialist

Ocean Freight Specialist

Manage and oversee all shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships to identify upselling opportunities. Optimize profitability through strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements, highlight issues early and address customer concerns promptly to ensure effective exception and complaint handling maintaining customer loyalty and trust.

Creates and confirms transport order to ensure pickup of the shipment forms booking and booking optimization according to internal guidelines as defined by Product. Prepares, controls and distributes all required Import and/or Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures. Checks responses from counterparts and finalizes validation of required documents. Responsible for customer service and follow-up on shipment status in the Import and/or Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations.

Interacts with Customer Service, Product, and Global Service Centers, if required. May be required to perform other tasks as required.

Minimum 2 years of Ocean Import and/or Export Industry related experience. Strong financial business acumen. A quick learner with a "Can-Do" attitude and strong prioritization skills. Knowledge of INCO terms. Good computer skills (Excel, Word, PowerPoint). Cargo Wise systems knowledge is a plus. Hazmat certification is a plus.

Pay Range: $21.32 - $28.43/hr. (Based on Experience)

Compensation:
Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan:
Ability to purchase Deutsche Post AG shares at a discounted rate. Medical:
Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision:
Optional coverage for exams, frames, and contacts. Dental:
Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.