Overnight Transportation Coordinator

Job Summary

The Overnight Transportation Coordinator supports the Dedicated Trucking division by managing customer needs, driver assignments, and freight movement during the overnight shift. This role ensures quality customer service, maximizes equipment utilization, and maintains driver productivity.

Division Reports To: Koch Trucking Extended Ops Supervisor

Employee Classification: Full Time, 40 hours per week

Shift: Sunday - Thursday from 5:00 pm to 1:30 am

• Respond to customer and driver inquiries during overnight hours, weekends, and holidays.
• Coordinate with Planners and CSRs regarding ETAs and Hours of Service.
• Maintain accurate ETAs for customers and brokers.
• Enter orders and driver assignments into the system accurately.
• Process Electronic Data Interchange (EDI) transactions as needed.
• Track and report load status to ensure timely customer updates.
• Resolve issues quickly to prevent service disruptions.
• Communicate with customers regarding shipment issues, updates, or changes.
• Review and correct driver assignments and customer orders for accuracy.
• Prepare operational reports to support daytime transportation staff.

• Represent the Koch Companies with courtesy, tact, and discretion in all interactions with the Koch community, customers, and the public.
• Perform additional duties and projects as assigned.
• Assist in cross‑training as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Temperature‑regulated office environment.

• None