Court Operations Associate - Mahnomen

Position: Court Operations Associate - Mahnomen County
Location: Mahnomen

The Ninth Judicial District is seeking to fill a Court Operations Associate position within Mahnomen County Court Administration.

In this fast-paced and detail-oriented role, you will be responsible for processing cases and assisting court customers and justice partners in order to provide justice through a system that assures equal access for the fair and timely resolution of cases and controversies.

This AFSCME-represented position is classified as a Court Operations Associate. Work is completed individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that requires dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high volume, electronic environment.

Regular travel to work within Norman County Court Administration may also be expected.

Example of Duties - What You Will Do

The following are examples of major job duties expected of this position:

* Perform the full range of court operation work that may involve responsibility for a specific area of court case processing

* Perform a variety of advanced clerical functions and multiple case types

* Provide assistance to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically

* Provide courtroom support by working with judges, court reporters, and other justice partners

* Review, enter, record, and update case information using an electronic case processing system and related applications and equipment

* Schedule and maintain court calendars

* Receive, process, and receipt payments due to the court

* Attend court and assist by calling cases, taking notes, and handling documents in the courtroom

* May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings

Typical Qualifications - What You Must Have

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

* High school diploma or equivalent

* One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work

* Experience providing customer service

Preferred Qualifications - Nice to Have

* Certificate or degree in a related field

* Considerable knowledge of court procedures, policies, and records management

* Experience working with the court's electronic case processing system

* Experience providing customer service

* Understanding of principles and practices of court proceedings, with an emphasis on applicable statutes, rules, and ordinances

* Ability to write job procedures and develop training materials in order to provide technical and procedural training to staff

* Ability to organize workflow and meet deadlines, plan and coordinate the daily work of other employees engaged in a variety of activities

* Ability to be flexible in changes with workload, job assignments, new procedures, different computer systems, court trends, and priorities

* Excellent listening, multitasking and customer service skills

* Ability to develop and maintain effective working relationships

* Ability to express ideas concisely and clearly, both orally and in writing

* Skill in organization, planning, and follow through

* Dependable and adaptable

What You Will Bring

* Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned

* Knowledge of basic math

* Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner

* Ability to effectively support court users who have limited experience with the judicial system

* Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment

* Skill in the operation of a personal computer, including electronic case management system and related applications…