Energy Assistance Program Service Specialist

Location:

411 Industrial Park Blvd, Elbow Lake, MN 56531, United States

Base Pay: $20.90 per hour

Employee Type: FT - Seasonal

• Name:
  Danie
• Phone:

• Conduct intake for Agency programs.
• Assist, provide information and referral, and serve as an advocate for clients in obtaining energy assistance and/or other necessary services.
• Comply with all agency policies and procedures.
• Represent the agency professionally both internally and externally.
• Deliver friendly, responsive service to the public, community organizations, and clients.
• Engage respectfully and positively with individuals from diverse backgrounds.
• Foster and maintain productive relationships necessary to execute job responsibilities.
• Demonstrate efficient and flexible time management.
• Uphold confidentiality and security of all records and communications.
• Advocate for the needs of clients and programs.
• Collaborate effectively with community partners and colleagues.
• Actively participate in agency-wide and program-specific events.

• Education equal to high school diploma or GED
• 1-3 years of experience working with people of diverse backgrounds
• Basic math skills
• Thorough knowledge of Microsoft Office applications
• Ability to follow oral and written directions.
• Ability to work with the public.
• Ability to type a minimum of 45 words per minute.
• Proof of valid driver’s license and current/adequate vehicle insurance coverage

• Professional experience working for or collaborating with a CAP agency.
• Demonstrated understanding of diverse backgrounds and cultures
• Knowledge of paperless file retention software
• Bilingual

None

• Clerical Tasks:
• Open mail and data enter received applications into statewide eHeat system and Laserfiche file retention software daily.
• Maintain accurate, well-documented, complete records and files.
• Complete Outreach and record activities through data entry into eHeat system to comply with State requirements.
• Ability to complete home visits if requested by client.
• Provide information to clients about services through other agencies and make referrals where appropriate.
• Cover satellite offices as required.

• Client Relations:
• Assist clients in applying for Agency services by interviewing and obtaining information if required to complete applications during meetings with clients and those mailed directly to the office.
• Assist clients and vendors in dealing with Energy Assistance Program situations.
• Responsible for prioritizing applications during high-volume processing, providing clients most in need with timely services.
• Interview, obtain and analyze information if required to determine eligible assistance for client with Crisis Program.
• During Energy Assistance heating season, after business hours, weekend, and holiday availability of staff to respond to emergency situations for clients.
• Assist with Food Distributions and participate at County Fairs and other community events.

• Computer/Data Entry:
• Review client files for completion and accuracy prior to data entry.
• Data entry Crisis information indicating vendor and payment amount into eHeat statewide system.
• Utilize program procedures to ensure optimum provision of services to clients in a courteous consistent manner and in keeping with agency procedures.
• Scanning client applications and crisis forms into Laserfiche file retention software.

• Other Duties
  :
• Provide guarantee of payment amounts to fuel vendors about eligibility of services offered through West Central.
• Keep immediate supervisor informed of all problems, unusual or extraordinary matters of significance coming to his/her attention, so that prompt corrective action can be taken as needed.
• Perform other duties and responsibilities as assigned by supervisor and Program Director.

• Occasional standing, walking, and sitting.
• Ability to use hands for typing, handling documents, and operating office equipment.
• Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Ability to communicate clearly in verbal and written form.
• Occasional lifting of up to 50 pounds.
• Vision requirements include close and distance vision, color perception, peripheral vision, depth perception, and focus adjustment.
• Moderate noise level typical of an office setting.
• Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.