Central Svcs Admin Spec Senior - Special Services Specialist

Special Services Specialist

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Sex Offender Program (MSOP) is a residential, sex offense specific treatment program in a modified therapeutic community and secure setting that provides services to over 700 individuals who have been civilly committed for sexual offending. MSOP is a national leader in the industry and is committed to providing services on the leading edge of the comprehensive evaluation, treatment, and management of clients.

MSOP has facilities in Moose Lake and St. Peter, MN.

MSOP is currently seeking a detail-oriented and dependable Special Services Specialist to support critical facility operations at our Moose Lake location. This role functions within the secure perimeter of the treatment facility and is responsible for processing and distributing client mail in accordance with established policies and security protocols. The specialist serves as a subject matter expert on mailroom operations, ensuring compliance with legal and procedural standards related to incoming and outgoing correspondence.

In addition to mailroom responsibilities, this position provides cross-functional support to other key operational areas, including canteen services, property management, linen distribution, and warehouse operations, as business needs require. The ideal candidate will demonstrate a strong commitment to operational integrity, confidentiality, and facility security while supporting MSOP's mission of promoting public safety through effective treatment and risk management.

Primary

Responsibilities Include:

• Operating the mailroom to ensure a smooth flow of mail for clients and staff.
• Training, providing work direction, and technical assistance to other MSOP and Special Services employees
• Being a productive team player in the areas of client property, mailroom, mail distribution, canteen, linen, supply warehouse, and guest service of the MSOP Special Services department of Moose Lake.

Minimum Qualifications

• High School diploma or GED
• Communication skills sufficient to explain policies in a clear, concise and professional manner.
• Customer service skills sufficient to communicate with clients, coworkers and vendors when handling difficult or complex problems and resolving complaints.
• English language skills to understand and carry out oral and written directions which involve policy and procedural interpretations, and the knowledge of proper business English, spelling and grammar skills.
• Data entry performance skills sufficient to create database records, update entries or create and update spreadsheets.
• Leadwork skills sufficient to train individuals, demonstrate job duties, evaluate performance and establish priorities.
• Spreadsheet skills sufficient to develop and modify spreadsheets
• Typing/Keyboarding skills sufficient to effectively and accurately complete a variety of reports, letters and data.
• Word processing skills sufficient to develop and modify a variety of correspondence, records and reports including tasks such as performing mail merges, developing forms and creating charts.
• Physical demands including lifting 45lbs and full physical range of motion to stock shelves, lift and carry property, file orders or deliver packages by lifting, twisting, stooping, crouching, kneeling, bending, pushing and pulling.

Preferred Qualifications

• Experience working with clientele in a correctional or secured environment

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS – Direct Care & Treatment will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

EDUCATION VERIFICATION - Applicants will be required to…