Membership Specialist-OAS, Intermediate

Location: Saint Paul

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* Working Title:

Membership Specialist*
* ** Job Class:
Office and Administrative Specialist, Intermediate*
* ** Agency:
Minnesota Zoological Garden*
* +  
** Job ** : 97147

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** Location** :
Apple Valley

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** Telework Eligible** :
No

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 09/25/2026

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** Closing Date** : 10/8/2026

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** Hiring Agency/Seniority Unit** :
Minnesota Zoological Garden / Zoological Gardens-AFSCME

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** Division/Unit** :
Strategy & Engagement / Sales Box Office & Membership / Membership

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** Work Shift/Work Hours** :
Day Shift; 8:30 A.M.

- 4:00 P.M.; plus occasional event, weekend coverage based on business needs.

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 206 - Clerical/AFSCME

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** Work Area** :
All others

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position supports all the administrative processes to maintain and elevate the membership program including sales, member card processing, data management, reporting and customer service. This position is also responsible for maintaining zoo-to-member relationships and engagement through excellent customer service, responding to member concerns and ensuring excellent members experiences that highlight our mission of connecting people to animals and the natural world.

As part of the marketing, communications, events and membership team, this position supports a collaborative team operation through cross training and multi functional tasks.

Duties include but are not limited to:

+ Operates the office administration of the Minnesota Zoo Membership Program. The membership program is fluctuating household count of over thirty-five-thousand-member households and generating over six million in revenue annually. revenue annually.

+ Sells and promotes the Minnesota Zoo membership program while strengthening the membership to donor pipeline and enhance member engagement through supporting the zoo's mission

+ Maintain data integrity through proper data entry, serve as a knowledgeable source of CRM functionality to ensure updated constituent records and ability to recover necessary reporting from CRM and other data sources. Provides support across the Sales, Box Office and Membership team through cross-training and multifunctional support measures.

** Minimum Qualifications*
* ** The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position. To ensure accurate evaluation, your resume must clearly describe your experience in the required areas. For each job, include whether it was full-time, part-time, or intermittent/on-call; how many hours per week you worked;

and the month and year you started and ended.*
* + Customer service skills sufficient to provide complicated information and/or assistance to varied and diverse clients and guests and others in a courteous, professional, and respectful in stressful situations with deadlines.

+ Computer skills using word processing, spreadsheets, database, and email applications sufficient to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, member communications, internal and external notifications, etc. in an efficient and timely manner.

+ Skills in math sufficient to make change, compute account balances and amounts owed, and solve applied/practical problems requiring choice and sequence of arithmetic operations.

+ Data processing and data entry with minimum errors and in dependency

+ Ability to organize multiple tasks simultaneously and meet deadlines.

+ Ability to handle difficult or…