Service Advisor

Job Description

Welcome to the Randy Wise Automotive Team, a place where people and vehicles come first. Located right here in the heart of Ortonville, Michigan, we have built our reputation on trust, quality work, and treating our neighbors like family. We aren't looking for just another employee to fill a desk; we are looking for a true partner who enjoys connecting with people and making their day a little bit better.

As a Service Advisor, you are the face of our shop. When a customer walks through our doors, they are often stressed or unsure about a car trouble, and you are the one who turns that around. You will act as the bridge between our skilled technicians and our clients, ensuring that every service visit is transparent, smooth, and positive.

If you enjoy solving problems, building genuine relationships, and want to be part of a shop that genuinely values your input and professional growth, we would love to have you join our team and help us keep our community moving forward.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan

Greet every customer who pulls into our drive with a smile and a warm welcome.

Listen closely to customer concerns about their vehicles to accurately document service needs.

Collaborate with our technicians to confirm diagnosis, estimate repair times, and track progress.

Keep our customers informed throughout the day with regular, clear updates about their vehicle status.

Prepare and present honest, detailed repair estimates that reflect the actual needs of the car.

Maintain an organized service department that ensures every vehicle is ready when promised.

At least two years of experience in an automotive service or customer-facing role.

Valid driver's license with a clean driving record.

Proficiency with automotive service management software and basic computer navigation.

Deep understanding of vehicle maintenance and repair processes.

Strong ability to explain technical details in simple, easy-to-understand terms.

Experience with warranty claims and manufacturer guidelines is a bonus.