Account Coordinator

Overview

Job Title: Account Coordinator

Location: Houston, TX - Hybrid - In Office (M/T/W/Th)

Terms: Contract

Hourly Pay rate: $20.00 - $30.00/hr W2

Account Coordinator - Alternative Channel Business Development. Work Environment:
Fast-paced, cross-functional, highly collaborative commercial organization supporting strategic growth initiatives across non-traditional sales and marketing channels.

Position Summary

The Account Coordinator supports the Alternative Channel Business Development team by providing operational, analytical, and relationship-management support for a portfolio of strategic partners, third-party vendors, and internal business stakeholders. This role plays a key part in ensuring the successful execution of channel programs, partner onboarding, reporting, and the overall management of day-to-day business development activities. The ideal candidate is detail-oriented, service-oriented, and highly organized with strong communication skills and the ability to collaborate across sales, marketing, compliance, data analytics, and operational teams.

• Partner & Channel Support:
  Serve as the primary coordination point for assigned alternative channel partners (e.g., retail partnerships, referral networks, home services alliances, technology partners).
• Support onboarding processes including documentation collection, contract routing, compliance checks, and operational setup.
• Provide timely partner updates, assist with inquiries, and ensure SLA adherence and a white-glove experience.
• Operational Coordination:
  Maintain and update partnership calendars, meeting cadences, project trackers, and communication logs.
• Assist with planning and executing partner engagement activities, business reviews, and status meetings.
• Coordinate cross-functional input for deliverables involving Sales, Marketing, Legal, Supply Chain, Operations, and Data Analytics.
• Data, Reporting & Analysis:
  Pull and analyze partner performance metrics (conversion rates, sales volume, channel performance, customer acquisition costs, etc.).
• Prepare weekly/monthly dashboards, scorecards, or internal partner health summaries.
• Identify trends, gaps, and opportunities based on partner performance and market insights.
• Process & Documentation Management:
  Maintain documentation repositories, SOPs, and partnership playbooks.
• Ensure accuracy and consistency of partner records, contracts, and compliance artifacts.
• Support process improvement initiatives that streamline channel operations and enhance partner experience.
• Communication & Coordination:
  Draft internal and external communications, meeting agendas, recaps, and follow-up action items.
• Facilitate issue resolution by coordinating escalation paths between partners and internal teams.
• Provide high-touch customer service, ensuring proactive communication and accountability.

Required

• 2-4 years of experience in account coordination, channel operations, business development support, or partner management, preferably in energy, technology, telecom, or B2B services.
• Must have experience in digital marketing, .com/e-commerce platforms, and marketing communications.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools (Teams, SharePoint, etc.).
• Ability to analyze data and create clear, concise reports or dashboards.
• High level of professionalism, reliability, and attention to detail.

Preferred

• Experience supporting partnership programs, indirect sales channels, or alternative business development models.
• Prior experience within a Fortune 100, highly regulated, or energy-sector organization.
• Familiarity with CRM systems (Salesforce preferred).
• Knowledge of compliance-driven environments (contract terms, documentation governance, etc.).

• Strong relationship-building capabilities.
• Customer-first mindset and polished service orientation.
• Critical thinking and the ability to anticipate partner needs.
• Adaptability and comfort with ambiguity.
• Proactive problem solver with strong follow-through.