Project Lead, Business, Operations Manager

Job Summary

The Project Lead is the “voice of the customer” and responsible for the customer experience from the estimate to on‑site delivery. The role ensures 100% customer satisfaction for all sales orders, coordinating with engineering, approving submittals, scheduling production, and managing on‑site delivery and transportation. The Project Lead acts as the main point of contact for customers and vendors, monitors project costs and compliance with contract documents, attends job meetings, and balances customer and company interests throughout the entire process.

• This position will be located at our plant in Hancock, MN.

• Serve as the “voice of the customer” within OI facilities.
• Manage multiple sales orders concurrently.
• Hold a Turnover/Kick Off meeting at the point of sale to confirm scope, review estimates, and initiate scheduling with production to meet the customer ship date.
• Act as the primary point of contact for the customer from sales order assignment through on‑site delivery, keeping the customer updated.
• Provide direction and oversight to engineering, production planning, transportation, procurement, and accounting teams.
• Prepare timely change‑order proposals for owner, client, or engineer requests.
• Monitor project progress, proactively problem‑solve, offer technical advice, and remove obstacles that could delay the project.
• Promote continuous improvement of processes and systems.
• Coordinate site visits and resolve issues from sale to completion, including change orders and schedule adjustments.
• Manage required submittals/approvals with customers.
• Communicate initial delivery needs with the Transportation department and follow up as necessary.
• Collaborate with other project managers and the plant manager to manage long‑term schedules and minimize operational conflicts.
• Estimate projects and provide quotes to sales by bid dates.
• Contact vendors for pricing as needed.
• Work cross‑functionally with sales, inside sales, operations, and management.

• Bachelor’s degree or equivalent work experience;
  Civil Engineering preferred.
• 3+ years of Project Management experience.
• Demonstrated ability to manage several large to small, complex projects simultaneously.
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to review and work from production schematics and engineering drawings.
• Strong organizational and communication skills.
• Experience with in the construction or precast concrete industry.

• Salary ranges from $65,000 to $80,000
• Bonus opportunities
• 401(k) plan
• Short‑term and long‑term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH Americas Building Products (ABP), a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.