Ecommerce Coordinator

Drive the online presence of two growing parts businesses.

Felling Trailers is looking for an E-Commerce Coordinator to own and grow the online parts operations for Felling Trailers and Larson Cable Trailers. This position will focus on various e-commerce platforms to ensure smooth operations, accurate listings, and effective promotional activities. This role requires a detail‑oriented individual with experience in managing online stores, updating product information, and collaborating with marketing teams to drive sales and improve the customer experience.

• Regularly add and update parts and pricing as needed.
• Review incoming orders daily and enhance product page details to optimize user experience.
• Collaborate with the marketing team to set up and monitor promotions.

• Respond to requests for adding parts/prints or updating pricing.
• Maintain and update internal spreadsheets to reflect accurate information.
• Upload and maintain accurate drawings and diagrams of trailers on the Smart Equip platform.

• Address and resolve pricing discrepancies on shipped items.
• Create and manage shipping groups and special shipping rules for non-standard items.

• Google AdWords:
  Submit targeted search keywords and associated pages to Vivid.
• Google Analytics:
  Monitor and analyze page rankings; implement improvements to enhance organic search results.
• Google Shop:
  Add and monitor parts listings, working with our web company
• Google Search Console:
  Monitor and analyze page performance; implement improvements as needed

• Occasionally update payment software and user accounts.
• Investigate and resolve any payment delays or discrepancies.

• Check store account and emails daily for sales activity.
• Update and manage items for sale on eBay.
• Notify accounting of sales for proper fund allocation.

• Manage infrequent payment transactions as needed.
• Set up and maintain admin account for Pay Pal.

• Monitor and address return requests received via email.
• Locate and review invoices in GSS, then forward to the parts representative who handled the order.
• Print and organize return paperwork as required.

• Create webforms for various applications as needed.
• Collaborate with Marketing/Vivid for form embedding and web page formatting.

• Post informational updates and promotional content on the parts pages weekly or as needed.
• Monitor and respond to comments/questions received via platform(s)
• Monitor and implement AI integrations in line with industry best practices for online sales.

• Creation and production of trailer data plates
• Promotional product engraving

• 2–5 years of experience in e-commerce, digital marketing, or a related field
• Preferred 4-year degree in Business, Marketing, E-commerce, or a related area
• Hands‑on familiarity with e-commerce platforms (Shopify is a plus) and Google's marketing tools
• Strong attention to detail and comfort managing multiple platforms at once
• A collaborative, solutions‑oriented mindset

For over 50 years, Felling Trailers has built a reputation for quality, innovation, and doing right by our customers and employees. You will join a team that values initiative and gives you real ownership of a visible, growing part of our business.

As a full‑time team member, you will have access to:

• Health, dental, vision, and life insurance
• Paid time off
• Health Savings Account
• Short‑term & long‑term disability coverage

As a family‑owned, Women‑Owned (WBENC‑Certified WBE), ISO 9001‑certified company, we offer a stable, team‑focused environment where your work makes a real difference.