Senior Consultant ServiceNow Demand Management

Location: Wayzata

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well.

With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.

Job Purpose and Impact The Senior Consultant Service Now Demand Management role operationalizes the vision and priorities of the Senior Director, Cargill Now Experience by leading cross-functional Service Now demand management, program coordination, governance, planning, and execution activities that enable successful product delivery and alignment.

This role will lead efforts through influence that will enable change in an organizational context through the creation of the definition of the business needs and the creation of solution recommendations that deliver value to stakeholders. In this role, you will use advanced knowledge of the tasks and techniques that are used to perform complex business analysis such as solution evaluation, strategy analysis, elicitation and collaboration, requirement life cycle management, requirements analysis and design definitions and business analysis planning and monitoring to advance the profitability or efficiency of the business.

You will partner effectively with all levels of the organization, guide others, drive results, proactively identify and resolve problems and make challenging decisions to improve business performance. Key Accountabilities Demand Intake & Evaluation:
Manage the intake, review, and assessment of Cargill Now enhancement requests, functional priorities, integration of “other services”, and platform request, ensuring requests are clearly defined and aligned to business objectives.

Demand Prioritization:
Facilitate demand prioritization by evaluating business value, strategic alignment, complexity, dependencies, resource capacity, and platform impact.

Backlog Management:
Maintain and manage the Cargill Now demand backlog, ensuring requests are accurately documented, prioritized, and progressed through the demand lifecycle.

Governance Support:
Execute established demand management governance processes, facilitate prioritization discussions, document decisions, and ensure adherence to portfolio standards.

Roadmap Alignment:
Partner with Product Managers to align approved demand with product roadmaps, release planning, and organizational priorities.

Stakeholder Engagement & Communication:
Partner with leaders, product managers, and cross-functional stakeholders to communicate demand decisions, facilitate alignment discussions, manage expectations, and ensure transparency throughout the demand management lifecycle.

Reporting & Analytics:
Develop and maintain dashboards, reports, and metrics that provide transparency into demand volume, backlog health, prioritization, throughput, and portfolio performance. Support the evaluation of proposed initiatives by documenting expected business outcomes, benefits, and success measures to help prioritize investments that maximize organizational value.

Risk & Dependency Management:
Proactively identify risks, conflicts, resource constraints, and cross-functional dependencies, facilitating resolution and escalation as appropriate.

Process Improvement:
Continuously evaluate and improve demand management processes, governance practices, templates, and tools to increase…