Bilingual Member Account Advisor

Pay & Benefits

• Starting pay: $21.6563/hour (based on experience)
• Language proficiency incentive:
  Additional pay available for certified Spanish fluency. (must pass certification testing)
• Comprehensive benefits: 401(k) with match, health, dental, vision, HSA, PTO, life insurance, employee discounts, and more.

Bilingual Member Account Advisor (Spanish) – Byron Branch

Full-time, Non-Exempt

As a Bilingual Member Account Advisor, you’ll be the welcoming face of First Alliance Credit Union in our Byron branch, serving members in both English and Spanish while helping them open accounts, access loans, and reach their financial goals.

• Connect & Guide – Provide a warm welcome and help members open accounts or access services that meet their needs.
• Advise & Educate – Offer clear, honest guidance to help members make confident financial decisions.
• Grow Relationships – Identify opportunities to support members with loans and other credit union products.
• Solve & Support – Handle questions and transactions with care, accuracy, and professionalism.
• Collaborate – Partner with teammates to ensure a seamless, exceptional member experience.
• Care for Our Space – Take shared ownership in keeping the branch welcoming and presentable for members, including light tidying and organization of lobby and work areas as needed.

Who We’re Looking For

• Member-focused, community-minded, and ready to make a difference.
• Strong communication and relationship-building skills
• Tech-savvy and adaptable in a fast-paced environment
• Bilingual in English and Spanish (must pass language proficiency certification)
• No financial experience? No problem. We’ll provide all the training you need to succeed; what we can’t teach is your passion for helping others.

At First Alliance, we live by our mission:
We show up. We listen to your story. We provide possibilities.

Here, you’ll have the chance to grow your career while making a real impact in your community.

• 401(k) with employer match
• Medical, dental, and vision coverage
• Health Savings Account
• Paid Time Off & employee discounts
• Life insurance & Employee Assistance Program (EAP)
• Additional pay for certified Spanish or Somali proficiency