Feed Warehouse Supervisor​/Customer Support Specialist

Location: Afton

Essential Duties & Responsibilities:

Include but are not limited to the following:

Feed Warehouse Oversight

* Takes in retail feed products from suppliers.

* Operates equipment including legs, conveyors, forklift, and scale.

* Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations.

* Manages product receiving, inventory, invoicing, and transfers.

* Ensures product freshness and rotation of stock.

Customer Service

* Provides fast, efficient, and courteous service always.

* Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel.

* Works extended hours as requested by supervisor to ensure good customer service in busy season.

Maintenance

* Maintain the warehouse and office in a neat and orderly fashion.

* Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.

* Keep resource manuals accessible and current.

Billing

* Ensures all items sold are delivered and charged in a timely manner.

* Bill products picked up by customers.

* Correctly split tickets for landlords, etc. as directed by growers.

Daily Operations

* Responsible for weighing incoming and outgoing grain.

* Assist in settling grain in a timely manner.

* Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.

* Be aware of the cooperative's prices on commodities and services and review with your supervisor as necessary.

Seasonal Operations Support

* Assist in loading and unloading of products from vehicles based on work orders as needed.

* Unloads and loads grain from trucks and wagons as needed.

Other

* Uses all tools, equipment, and vehicles carefully and for their intended use.

* Attending product updates and service training sessions as required by the supervisor.

Basic Employment Expectations:

Safety

* Performs work safely and uses the appropriate PPE.

* Checks the work area for hazards and corrects/reports unsafe conditions.

* Considers the safety of oneself, and other employees, and customers.

* Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

* Maintains open communication and cooperates with supervisor, departments, and fellow employees.

* Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

* Abides by policies set forth in the employee policy manual.

* Carries a fair share of the workload.

* Promotes NEW Cooperative through positive, friendly, and professional interactions.

* Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.

* Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

* Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

* Establishes personal performance goals and works toward these goals.

* Continually upgrades and demonstrates knowledge of the job.

Qualifications & Requirements:

* Must be licensed and insurable to drive.

* Understand the importance of providing very high levels of customer service.

* High school diploma or GED with 1-3 months of related experience.

* Understand the importance of providing very high levels of customer service.

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

* Understand the seasonality of the farm supply business and the in-season time commitment.

* Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.

* Possesses problem solving capability and understands the operational processes.

Physical Demands:
The physical demands described…