Customer Account Coordinator - School Support

Location: Saint Paul

Job Title:

Customer Account Coordinator - School Support

Job Type: FT/Salaried, Non-exempt (Seasonal Overtime Opportunities)

Picture Day Starts With You!

Customer Account Coordinators play a vital role in bringing Jostens

PIX (JPIX) Picture Day events to life. Supporting both our Operations and Sales teams, you'll help prepare, organize, and execute memorable school experiences from start to finish. We're looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students!

YOU WILL:

* Assist. Work with JPIX teams for any operational or support activities to meet and exceed customer expectations

* Engage. Establish and build relationships with school contacts, utilizing a phone first approach

* Serve. Provide pro-active customer service to schools, sales reps, and internal partners

* Decide. Produce accurate, immediate decisions based on real-time information to adjust resources as changes occur

* Develop. Build deep rooted partnerships with key customer resources

YOU HAVE:

* Education. Associate degree in business or service field or combination of education and equivalent experience

* Experience. 2-3 years experience in successful customer relations work including handling inbound and outbound calls

* Proficiency. Working level experience with the Microsoft Office suite

* Enthusiasm. Ability to work in a fast-paced environment managing a variety of operational needs while maintaining strong attention to detail

* Confidence. Excellent verbal and written communication skills

YOU ARE:

* Determined. Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations

* Absolute. Able to multi-task and work both independently and in a collaborative environment

* Savvy. Comfortable with technology and learning new software applications

* Optimistic. Carry a positive disposition and teamwork attitude

* Definitive. Able to independently plan, prioritize and organize competing demands that may be deadline driven

Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through November

Preferred:

* Bachelors degree in business

* Exposure to and understanding of the industry and competition

* Advanced knowledge of the Microsoft Office Suite

* Knowledge of scheduling or logistics

* Key account management experience to demonstrate relationship support abilities

LOVE WHERE YOU WORK:

* We care about YOU. We are a growing team, but not so big that you are just a number! This team works closely together and we support each other!

* We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including Daily Pay, home and car insurance, pet insurance, flexible spending account, amongst many more.

* We invest in your future. We offer a 401K match vested immediately so you can start saving for retirement right away.

* We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.

* We care about your development. We support tuition reimbursement after 6 months of service.

* We believe in pay transparency. The salary range for this position is $44,000 - $45,000 with opportunity for overtime from July through November.

* Final date to receive applications:
February 23, 2026

About Us:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year.

We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

Americans with Disabilities Act (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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