Alliance Service Representative

Location: Albertville, MN

Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Essential Functions:

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.

Non-essential Functions:

• Attends sales meetings and participates in training programs as required.
• May assist with sales meetings and trade shows as needed.
• Participates in the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or other designate.

• Two-year business/trade degree preferred or the equivalent in work experience.
• Strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems.
• 2+ years of prior electrical distribution experience preferred.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
• Working knowledge of SAP software preferred.

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.

Frequency at which you would carry/lift in a typical day:

• Occasionally 0 – 33%
• Frequently 34 – 66%
• Continuously 67 – 100%

• Lift from Waist:
  • < 10 lbs.
    
    - Not at all
  • 10 to 25 lbs.
    
    - Not at all
  • 26 to 50 lbs.
    
    - Not at all
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all
• Lift from Floor:
  • < 10 lbs.
    
    - Frequently
  • 10 to 25 lbs.
    
    - Frequently
  • 26 to 50 lbs.
    
    - Frequently
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all
• Carried for Distance:
  • < 10 lbs.
    
    - Not at all
  • 10 to 25 lbs.
    
    - Not at all
  • 26 to 50 lbs.
    
    - Not at all
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all

• Sitting (a continuous period of being seated)
  - Continuously
• Standing (for sustained periods of time)
  - Frequently
• Walking (moving about on foot to accomplish tasks)
  - Frequently
• Bending/stooping (downward and forward)
  - Occasionally
• Crawling (moving about on hands and knees or hands and feet)
  - Not at all
• Climbing/Walking Stairs (ascending or descending)
  - Frequently
• Reaching (extending arms in any direction)
  - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine)
  - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s))
  - Occasionally
• Balancing (maintaining body equilibrium to prevent falling)
  - Occasionally
• Repetitive motion (substantial movement of the wrists, hands, and/or fingers)
  - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor)
  - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug)
  - Occasionally
• Grasping (applying pressure to an object with the fingers and palm)
  - Continuously
• Fingering (picking, pinching, typing; working primarily with fingers and not whole hand)
  - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word)
  - Continuously
• Driving (the control and operation of a motor vehicle)
  - Occasionally
• Desk work (work usually performed at a desk)
  - Continuously
• Use of a computer
  - Continuously
• Use of a telephone
  - Continuously
• Hearing (perceiving the…