Customer Service​/HelpDesk, Customer Service Rep

About this position

About Reliable Premium Management

Reliable Premium Management (RPM) is a Pay As You Go workers’ compensation payments partner trusted by 10,000+ growing businesses in addition to agents, carriers and every major payroll provider nationwide. RPM connects directly with payroll providers and insurance carriers so premiums stay accurate, payments stay predictable and customers never face a year‑end surprise. Built on a simple belief – that workers’ compensation should be simple, seamless and stress‑free – RPM delivers that experience through real people who genuinely care.

As RPM continues to grow, the team behind that experience is everything.

About this Posting

Reliable Premium Management is always interested in connecting with strong customer‑focused professionals for future opportunities on our Customer Success and Client Support teams.

This is an evergreen posting, which means we may not be hiring for an immediate opening today. However, we are always looking to build relationships with detail‑oriented, ownership‑minded candidates who may be a great fit for future roles at RPM.

Future roles connected to this posting may be expected to be full‑time, Monday–Friday, 8:00 AM–5:00 PM, and in office at our Waite Park, MN location.

• Is highly detail‑oriented and organized
• Enjoys talking with customers by phone and email
• Takes ownership instead of waiting to be reminded
• Can manage multiple moving parts without losing track of important details
• Communicates with warmth, clarity, and professionalism
• Is comfortable making outbound calls and following up consistently
• Learns systems and processes quickly
• Cares about doing quality work and creating a positive customer experience
• Has prior experience in customer service, account coordination, onboarding, administrative support, insurance, payroll, or a similar professional setting

• A full‑time, weekday office role
• A customer‑focused position with structure and variety
• A team environment where follow‑through matters
• Work that combines communication, organization, and problem‑solving
• The opportunity to support customers through important business processes

By applying, you are expressing interest in future opportunities with Reliable Premium Management. If your background appears to match an upcoming need, our team may contact you to discuss your experience, availability, and interest in a specific role.